After the 2nd bill, my wife realized she was being charged a plan she didn't sign up for. After 3 phone calls to Great Call customer service she got a 'call back' and it wasn't until her 4th bill she actually saw the plan she wanted and it Did Not include the "Medical Alert' system.
6 Month's later the Same exact thing happened, charged for Not only 'Medical Alert' of which is another $27.00 a month but she was now on a lower data MEG rate and a lower 'Talk/Text' rate and a bill 3 times her requested rate. She had advised customer service at "signup" she was disabled and really needed their 'Service". Over the course of the next 6 months prior to her "Cancelling" and tossing that POS phone in the trash and is Now and has been a Very pleased customer of Consumer Cellular as I also have had for over 2 years with No 'switch and bait' practices, she too is Now very pleased and No more gouging by a cell-phone company.
Great Call was designed//Advertised to "cater to the Elderly" and just as an insurance company has and Does they too realize Most folks don't 1. Even check their acct.
Don't check their bank debits. And what's more, IF you are on "auto-billing" with Great Call, you don't see a bill neither online nor paper until After they have debited your acct., they always have blamed that on her "billing cycle" and have Never issued her Any credits as to "Overpayments".
This company operates as a Parasitic bottom feeder distraction and prey on those who are short in the inept status due to disabilities.
This company Should be investigated and charged with Fraudulent Billing and Extortion practices Preying on the Disabled and Elderly.
Reason of review: Not as described/ advertised.
Monetary Loss: $1000.
Preferred solution: Full refund.
GreatCall Cons: Parasites who prey on the elderly and infermed, Company takes advantage of senior customers.