Chicago, Illinois
Not resolved
0 comments

My friend passed away and willed to me her Jitterbug Model J cell phone. I tried to transfer her account to my name and was told that I had to open a new account. I was also told by Jitterbug that my new Jitterbug cell phone could not be activated. The phone works perfectly. I asked if Jitterbug Model J had operational difficulties and was told that it works perfectly. However the Jitterbug company said that Model J phones, even though they work perfectly, were not activated because of their company policy.

The denial of service for the Model J was denied because of a corporate decision. I then asked if I could turn in my Model J and get credit for this phone and was told NO !!. I told Jitterbug that this was a corporate policy of planned obsolescence which renders a perfectly good phone inoperative. Then I asked if their termination of service entitled me to some compensation and their answer was again NO !!

They wanted me to buy a new cell phone even though I had a good operating unit. Then I was directed to a sales representative and told her my story. Again I was told that Jitterbug only was only interested in selling me a new unit and to throw away my perfectly functioning older cell phone unit.

This is a corporate decision in which the profit motive is paramount and the customer is cheated of service and left to buy a new product. Corporation profit comes first and the customer comes last

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

GreatCall Reviews

  1. 38 reviews
  2. 19 reviews
  3. 12 reviews
  4. 2 reviews
  5. 3 reviews
GreatCall reviews