Bought my dad a Greatcall Jitterbug phone. Went on line to activate it and was told if I wanted to keep his number I would have to call their sales dept.
I did and was told the number could not be ported and that I needed to contact our current cell provider. I called them and they said it was definitely able to be ported and if there was an issue to have Greatcall contact them. I called Greatcall back and was put on hold the minute I told them what I needed. They didn't even get the number I was trying to port before they hit the hold button.
After 27 minutes of being on hold I gave up because I realized that it was now their closing time. It's unbelievable to me that a company that advertises customer service and working with the elderly would put someone on hold and close for the evening!!!
I had everything entered on line and was ready to hit the button once I found out about keeping his current number. NOW, I'm wondering if I can take it back and deal with another company that actually does have a phone for the elderly and customer service!!
Product or Service Mentioned: Greatcall Jitterbug Cell Phone Activation.
Reason of review: Poor customer service.