The online activation is extremely convoluted and ends up NOT working. You are told to call an 800 number to complete the activation.
The quick start instructions say NOT to turn on the phone until instructed to. Then the online activation fails and you are told to call the 800 number to complete the activation. 10 minutes later when you finally get a human, they then tell you to plug in the charger which begins charging the phone. They then tell you to shut the phone off and turn it back on and 15 or 20 minutes later, it is supposedly ready to use.
I have not yet actually given it to my sister who has Alzheimer's and dementia since she had long since fallen asleep. Oh and by the way there is an online activation fee of $25.00 with at tax of $2.57 that is not mentioned in there advertising or any where else. The rep says they are "required" to charge an activation fee and the state requires the tax. Interestingly enough, there was NO activation fee on the no contract phone that was our first choice for my sister.
She ended up dropping it a bowl of water and she never did understand how to use all the features including the contact list.
She just had a little crib sheet of numbers that she used to call people that she wanted to contact. So hopefully the much vaulted Jitterbug phone will work out better - otherwise I am beginning to wish I had just had her buy another Verizon No Contract phone of $15 or $20 instead of the $100 Jitterbug phone.
Product or Service Mentioned: Greatcall Cell Phone Activation.
Reason of review: Does not appear to be as advertised..
Monetary Loss: $28.
Preferred solution: Let the company propose a solution.
I didn't like: No full disclosure of true costs, Sales people do not know product.