Hobbs, New Mexico
2 comments

I ordered a phone 6/23/15. Paid $157.47 included a $10. shipping fee. Received phone 7/23/15. Did not open. emailed to cancel same day received. Returned phone next day. Was told by 2 agents I would receive $147.47 refund. Was told a $10. would be deducted for restocking. Received the refund check 8/24/15. It was $12.29 short [$135.18]. Called, was told it was for the shipping fee [I paid for shipping twice, initially and when I returned the phone]. I have the email receipt to prove. She still argued it was the shipping fee. I canceled the service due to the fact my password did not work. I could not access my account [ needed to know status...why phone had not arrived] I finally contacted agent by phone. She could not or would not help concerning password[ just as helpful as the woman I called today ]. So relieved I am not using Greatcall services. Scan down a good way to see receipt.

Receipt #yiv7062652307 th {FONT-WEIGHT:bold;FONT-SIZE:10pt;FONT-FAMILY:Arial;} #yiv7062652307 td {FONT-SIZE:10pt;FONT-FAMILY:Arial;} #yiv7062652307 .yiv7062652307pt {FONT-SIZE:10pt;} #yiv7062652307 .yiv7062652307evenrow {background-color:#D1ECFA;} #yiv7062652307 .yiv7062652307oddrow {background-color:#FFFFFF;}

GC Financial Services PO BOX 4428 CARLSBAD,CA 920184428

Billing Information OPAL MEEKS 607 N MESQUITE ST CARLSBAD, NM 882205032 (575) 628-8952

Shipping Information OPAL MEEKS 607 N MESQUITE ST CARLSBAD, NM 882205032 (575) 628-8952

Receipt

Order Number: 19146910 Order Date: June 17, 2015 Customer Acct Number: 2024150

SKU

Description

Service Number

Quantity

Unit Price

Billed Amount

Ext. Price

Ship-Standard Standard Ground - $10.00 XXXXXXXXXX 1 10.00 10.00 PROVISIONFEE(1) Service Activation XXXXXXXXXX 1 35.00 35.00 GC400Z Car Charger-Free XXXXXXXXXX 1 0.00 0.00 GC461Z Welcome Kit - Jitterbug5 XXXXXXXXXX 1 0.00 0.00 GC001C-RED Jitterbug5 Phone - Red - XXXXXXXXXX XXXXXXXXXX 1 99.00 99.00

Subtotal 144.00 Deposit 0.00 New Mexico USF Surcharge - Wireless 0.66 Federal USF Surcharge - Wireless 1.92 Carlsbad Gross Receipts Tax 10.76

Subtotal 144.00 Deposit 0.00 New Mexico USF Surcharge - Wireless 0.66 Federal USF Surcharge - Wireless 1.92 Carlsbad Gross Receipts Tax 10.76 TRS Fund 0.12 Total 157.46

FS Cash Collected 157.46 Total Tendered 157.46 Change 0.00

Thank you for shopping with us! PLEASE KEEP ORIGINAL RECEIPT FOR REFUND OR EXCHANGE

GCFIN-11-7774

On Monday, July 20, 2015 11:54 AM, Margie Meeks wrote:

XXXXXXXXXX 1 0.00 0.00 GC001C-RED Jitterbug5 Phone - Red - XXXXXXXXXX XXXXXXXXXX 1 99.00 99.00

Subtotal 144.00 Deposit 0.00 New Mexico USF Surcharge - Wireless 0.66 Federal USF Surcharge - Wireless 1.92 Carlsbad Gross Receipts Tax 10.76 TRS Fund 0.12 Total 157.46

FS Cash Collected 157.46 Total Tendered 157.46 Change 0.00

Thank you for shopping with us! PLEASE KEEP ORIGINAL RECEIPT FOR REFUND OR EXCHANGE

GCFIN-11-7774

On Monday, July 20, 2015 11:54 AM, Margie Meeks wrote:

Reason of review: Bad quality.

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Anonymous
#1224452

We were thinking about getting two of the smart phones but sounds like it is a very poor company to deal with! I do not like a company that tells you two differ stories (must be relative to Hillary)....you should not have to beg for your refund..will not purchase from this company! This is way I always check with BBB before buying!

Thank you all for the info!

Anonymous
#1026272

I have requested that you please remove my personal information [address and phone number. Why won't you honor my request?