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This is my first time bringing in my kids on a vacation for advertised great indoor park and service at Grapevine. I thought for the $1500+ charged for couple days of stay; it will be a resort like promised online.

- Basic cleaning services are not available even after requesting.

- The check in folks are rude and unhelpful at best.

They did not even bother to offer to find a cart for self luggage handling but just pointed at two locations where they can potentially be found. No instructions for parking. No introduction to the park or a smile even for families to be welcomed.

- the rooms are cleaned below par with stains from prior visits.

I wish I knew how bad the resort is run before wasting money on a weekend that is hard to find amongst my own busy physician practice.

I will never stay or personally recommend anyone to stay here. The advertised hospitality and wolf paw welcoming is not what u see on the ground.

User's recommendation: Don’t stay at Grapevine.

Preferred solution: Let the company propose a solution.

Great Wolf Resorts Pros: Indoor.

Location: Grapevine, Texas

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