Great Furniture Deal - Didn't get what I ordered

3 of 31 Great Furniture Deal reviews

Long story short.Ordered the ottoman as pictured on the website (first picture).

Received another ottoman (second and third picture that is next to my chair that the ottoman was suppose to match). Was told that it was close enough and she could change out the legs, that was no problem. Never was told they were sorry and going to fix the mistake. Very rude and unprofessional customer service.

Then was told they could send me a return form, which consisted of a restocking fee of $201.94, shipping to me (that was supposedly free shipping) of $145.14, return shipping to them of $145.14, equalling $492.22, and I would get a refund of $180.92.

Look anything like the one I actually ordered and thought I was getting?Oh by the way, they also sell the chair I already had, pictured fourth.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Not as described
Product or service
Broyhill Heuer Leather Ottoman In Chocolate Brown
Review category
Furniture and Decor
review #923396
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Had the same issue 1 Yes 1
3 of 31 Great Furniture Deal reviews

Feb 15 #1288676

This issue has been resolved with the customer and all funds returned. The ottoman that was sent to the customer was produced with Broyhill according to the leather color that the customer selected. Due to change in leather manufacturing or processing it is hard to match a leather item that was ordered separately.

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