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Great Expressions Dental Centers WOODHAVEN OFFICE, HAS BEEN THE WORST EXPERIENCE EVER. PLEASE SHARE THIS MESSAGE OVER AND OVER SO NO OTHER CHILD HAS THEIR TEETH HELD HOSTAGE. HERE IS THE STORY. SEPT 2015 I START INQUIRING ABOUT A REMAINING BALANCE THE INSURANCE COMPANY OWES. TRYING TO MAKE SURE IT IS ALL TAKEN CARE OF BECAUSE THE STAFF HAS CHANGED SEVERAL TIMES SINCE STARTING WITH THEM.

I WAS ASSURED OVER AND OVER THE REMAINING BALANCE SHOULD BE PAID BY DECEMBER 2015. EACH TIME I CALLED OR VISITED THE OFFICE FROM THAT POINT ON I WAS REASSURED THE BALANCE WOULD BE PAID OUT BY DEC OF 2015. BEFORE THE END OF THE YEAR THE STAFF CHANGED AGAIN. I INQUIRED TO THE NEW OFFICE MANAGER AND SHE SAID SHE KNEW WHAT WAS HAPPENING AND WAS GOING TO TAKE CARE OF IT. FORWARD TO 2016. INSURANCE STILL NOT PAID OUT. NEW OFFICE STAFF AGAIN. ONCE AGAIN I INQUIRE. BALANCE HAS NOT BEEN PAID BUT THEY WILL LOOK IN TO IT. O.K. I THINK THEY WILL GET THINGS TAKEN CARE OF. MARCH 2016. APPOINTMENT. ORTHODONTIST. OH THE BRACES SHOULD COME OFF NEXT VISIT. MAY APPOINTMENT. ORTHODONTIC TECH STATES. OH THEY COULD HAVE COME OFF TODAY BUT WE DID NOT HAVE TIME YOU WILL NEED TO MAKE ANOTHER APPOINTMENT. TRY TO MAKE NEXT APPOINTMENT. THE EARLIEST WE CAN SEE HIM IS JULY. WELL OUR CONTRACT IS DONE AS OF MAY SO KEEP IN MIND EVERY APPOINTMENT HERE AFTER WILL BE 150.00 DOLLARS OH AND BY THE WAY THE BALANCE OF 587.00 IS STILL OWING AND WE WILL NOT REMOVE YOUR SONS BRACES UNTIL IT IS PAID. I AM IN SHOCK AS I WAS UNDER THE IMPRESSION THAT THE STAFF WHICH HAS CHANGED SEVERAL TIMES OVER THE COURSE. FROM SEPT 2015 TO MAY 2016 HAD TAKEN CARE OF THE ISSUE WITH THE INSURANCE COMPANY. ATTEMPTED TO SPEAK WITH HEAD OFFICE. ABSOLUTELY ZERO HELP. TODAY JULY 22 2016 * DAYS BEFORE HIS APPOINTMENT THE OFFICE CALLED SPOKE TO MY HUSBAND AND TOLD HIM POINT BLANK THE BRACES WILL NOT COME OFF UNLESS THE BALANCE IS PAID PLEASE KEEP IN MIND WE HAVE ALL READY PAID OUT OF POCKET 2000.00 DOLLARS WHICH WAS OUR CONTRACTUAL OBLIGATION. AT THIS POINT MY SONS TEETH ARE BEING HELD HOSTAGE DUE TO POOR MANAGEMENT. I CALLED THE OFFICE AND HAVE A RECORDING OF THE OFFICE MANAGER SAYING POINT BLANK THEY WILL NOT TAKE HIS BRACES OFF UNLESS WE PAY THE BALANCE OWING. I WILL POST THAT CONVERSATION AT THE END OF THIS LETTER .I REALIZE IT IS A SMALL AMOUNT AND WE CAN AFFORD TO PAY IT HOWEVER THE POINT IN THIS MATTER IS, HAD THE OFFICE STAFF NOT BEEN SO INCOMPETENT AND DONE THEIR JOBS EFFECTIVELY THIS WOULD NOT BE AN ISSUE. THE FACT THAT THE WOODHAVEN. ORTHODONTICS OFFICE WENT THROUGH SEVERAL DIFFERENT OFFICE MANAGERS AND SECRETARY'S IN A MATTER OF SEVERAL MONTHS AND EACH DID NOT DO THEIR JOBS SPEAKS VOLUMES ABOUT THIS COMPANY. THE ORTHODONTIST AT THIS OFFICE HAS REFUSED TO SPEAK WITH ME ABOUT THIS MATTER AS WELL. TO HIM I WILL SAY I AM SORRY THE ORIGINAL STAFF THAT WE STARTED WITH 5 YEARS AGO APPARENTLY DID SOMETHING TO UPSET YOU BUT IT IS NOT YOUR CUSTOMERS ISSUE , IT HAS BEEN VERY APPARENT SINCE THEIR DEPARTURE YOU HAVE BEEN ON A MISSION TO MAKE MONEY THAT YOU FEEL THEY DID NOT BILL FOR, FROM YOUR EXISTING CUSTOMERS. I HAVE BEEN CHARGED OVER AND OVER AGAIN FOR BROKEN BRACKETS THAT HAVE COME OFF THE SAME DAY WE CAME HOME FROM AN OFFICE VISIT. IT IS ABSOLUTELY DISGUSTING THAT YOU WOULD HOLD A CHILD'S TEETH HOSTAGE BECAUSE OF YOUR OFFICE STAFF INCOMPETENCE. I WOULD NEVER SEND ANYONE TO THIS COMPANY OR TO THIS PARTICULAR ORTHODONTIST AS IT IS APPARENT HE DOES NOT CARE AT ALL ABOUT HIS CUSTOMERS NOR DOES THE CORPORATE OFFICE WHICH NEVER RETURNS CALLS FOR THE RECORD. SO HERE IS THE RECORDING.

THANK YOU TO ALL THAT SHARE THIS, YOU WILL BE SPARING ANOTHER MOTHER WATCHING THEIR CHILD CRY BECAUSE THEIR IN FEAR THEIR BRACES WILL NEVER COME OFF DUE TO INCOMPETENT MANAGEMENT AND THE CORPORATION THEY WORK FOR.

Reason of review: Poor customer service.

Location: Burlington, Ontario

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