Skip to content
Write review For Business
  • Login

Contact Great American Cookies Customer Service

Great American Cookies Phone Numbers and Emails

Customer Service Number:

  • (607) 739-7403
    Horseheads, New York
Call customer service
Send Message

Customer Service:

  • (920) 734-8726
    Appleton, Wisconsin
  • (404) 532-1970
    Atlanta, Georgia
  • (724) 285-7848
    Butler, Pennsylvania
  • (330) 492-2253
    Canton, Ohio
  • (727) 796-1515
    Clearwater, Florida
  • (479) 452-9999
    Fort Smith, Arkansas
  • (817) 263-6900
    Fort Worth, Texas
  • (504) 362-5553
    Gretna, Louisiana
  • (817) 589-0286
    Hurst, Texas
  • (423) 282-2444
    Johnson City, Tennessee
  • (972) 681-7661
    Mesquite, Texas
  • (251) 476-2447
    Mobile, Alabama
  • (334) 271-1900
    Montgomery, Alabama
  • (423) 585-0100
    Morristown, Tennessee
  • (318) 674-8800
    Shreveport, Louisiana
  • (417) 881-4400
    Springfield, Missouri

Legal:

  • (770) 514-4500
    Privacy Inquiries

Great American Cookies Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?

How to Contact Great American Cookies?

Most Popular Number:

(607) 739-7403
Horseheads, New York
Total calls: 16 Last call: May 29, 2025
author avatar
Rebecca A. Garland
PissedConsumer Reporter

Multiple helplines are available for customers in different regions of the United States to consult the respective company branches. To contact the customer care team in New York, 1-607-739-7403 is the helpline. Clients in Wisconsin can reach the respective company agent at 1-920-734-8726 between business hours. The company also has a branch in Georgia with the Great American Cookies customer service number 1-404-532-1970, active to consult the respective agents for information and help. Those in Pennsylvania can call 1-724-285-7848 for efficient assistance with queries and concerns. To reach the support team in Ohio, 1-330-492-2253 is the contact number. Residents of Florida can contact the respective office at 1-727-796-1515 between business hours. For clients based in Arkansas, 1-479-452-9999 is the helpline. Those in Texas can use the Great American Cookies contact numbers 1-817-263-6900 and 1-817-589-0286 to call or message the respective company agents. Users can also contact the company branches in the same region via 1-972-681-7661. The helplines, 1-504-362-5553 and 1-318-674-8800, are active for clients in Louisiana to contact. For those in Tennessee, 1-423-282-2444 and 1-423-585-0100 are published for issues and complaints. Great American Cookies customer service is also available in the company offices in Alabama at 1-251-476-2447 and 1-334-271-1900 between business hours. To contact the agents in Missouri, 1-417-881-4400 is the helpline. Lastly, the number 1-770-514-4500 is active to contact the legal department for privacy inquiries during customer service hours.

Clients seeking to relay general issues and concerns to the customer care team can use the Great American Cookies email customerservice@gfgmanagement.com to write to them. The company has also published the email address privacy@fatbrands.com to contact the legal department for privacy inquiries. Emailing is a reliable method for general queries and complaints. However, mailing is a better alternative if you must share confidential or sensitive information. Clients can also consult the company headquarters, Fat Brands Inc., at 5555 Glenridge Connector, Suite 850, Atlanta, Georgia 30342, United States, for safe communication and better assistance with such issues. Great American Cookies customer service is also available to assist users in New York at 3300 Chambers Rd, Horseheads, New York 14845. Those in Alabama can arrive at 1076 Eastdale Mall, Montgomery, Alabama 36117, for information and help. Consulting the company office in their region Monday through Saturday between 11:00 AM and 8:00 PM will help customers get efficient solutions to their problems. Those seeking to reach out on Sunday can do so between 12:00 PM and 6:00 PM for an efficient response.

The Great American Cookies website features multiple options for consulting the customer care team for issues and inquiries. Clients can explore those by visiting the Contact Us page. Users seeking to reach the business agents for comments, compliments, and concerns can select the relevant subject on the Contact page to get directed to the respective options to reach out. You can also follow the company on social media to stay informed and updated about its news and policies. Another option is to consult the support team via the Great American Cookies app for queries about menus, locations, rewards, fundraising, shipping, catering, gift cards, and order status. Users can download the app from Google Play, the Apple App Store, or the company website to enhance their overall experience.

Great American Cookies Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email

  • The best phone number to call Great American Cookies is 6077397403. 55% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Sunday and Monday.

  • People call Great American Cookies mainly because of product/ service, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Great American Cookies Website:

Great American Cookies Help Center:

Corporate Office Address:

Fat Brands Inc
5555 Glenridge Connector, Suite 850
Atlanta, Georgia 30342
United States

Other Info (opening hours):

Locations:

3300 Chambers Rd,

Horseheads,

New York 14845


1076 Eastdale Mall,

Montgomery,

Alabama 36117


Hours:

Monday - Saturday: 11:00am - 8:00pm

Sunday: 12:00pm - 6:00pm

More contact details

Great American Cookies Rating Based on 4 Reviews

Rating details

3.2 more details
Diversity of Products or Services
Customer service
Product or Service Quality
Value for money
All 6 Great American Cookies reviews

Rating stats

Rating trend

Summary of Great American Cookies Customer Service Calls

29 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Great American Cookies?

Product/ Service Question:

  • “Complaint”
  • “System payment”
  • “Upset customer”

Shipping and Delivery Question:

  • “Where is my order”
  • “Delivery”
  • “Haven't got paid”

Return/ Replace Question:

  • “Change my pick up time on my order”
  • “PUTWRNG DATE. TRYIG TO CHANGE”

Account Question:

  • “I need u to delete my account wher I can get another one”
  • “Profile”

Refund Question:

  • “Refund”

Employment Question:

  • “Payroll shortage”

Payments and Charges Question:

  • “Fraud Claim”

Activation/ Cancellation Question:

  • “Store canceled my order and I was still charged”

Request for Information Question:

  • “Donation Request”

Other Question:

  • “Discrimination”
  • “Order not made”
  • “Management issues”

Compare Great American Cookies Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Tiffs Treats
Tiffs Treats Customer Service
Cookies By Design
Cookies By Design Customer Service
Mrs Fields
Mrs Fields Customer Service
Write a review
Do you have something to say about Great American Cookies? What happened? What can we help you with?
Submit review Don't show this popup
Great American Cookies
Reviews Contacts Q&A