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Contact Gray Line Customer Service

How to Reach a Person at Gray Line

Verified Contact Information

Toll-Free Number:

  • 1-800-472-9546
Call Now

Customer Service:

  • 1-907-264-7983
    Alaska - Anchorage
  • 1-888-425-1737
    Alaska - Fairbanks
  • 1-520-622-8811
    Arizona - Tucson
  • 1-415-353-5310
    California - San Francisco
  • 1-719-633-1181
    Colorado - Colorado Springs
  • 1-303-289-2841
    Colorado - Denver
  • 1-786-235-2775
    Florida - Fort Lauderdale
  • 1-877-643-1258
    Florida - Miami
  • 1-407-522-5911
    Florida - Orlando
  • 1-912-964-2010
    Georgia - Savannah
  • 1-808-833-3000
    Hawaii
  • 1-312-251-3100
    Illinois - Chicago
  • 1-303-539-8502
    International/ Direct
  • 1-504-569-1401
    Louisiana - New Orleans
  • 1-952-985-7514
    Minnesota - Minneapolis/ St. Paul
  • 1-702-739-7777
    Nevada - Las Vegas
  • 1-716-285-2113
    New York - Buffalo
  • 1-212-445-0848
    New York - New York City
  • 1-877-285-2113
    New York - Niagara Falls
  • 1-828-251-8687
    North Carolina - Asheville
  • 1-503-241-7373
    Oregon - Portland
  • 1-401-658-3400
    Rhode Island - Providence
  • 1-843-473-7107
    South Carolina - Beaufort
  • 1-843-722-4444
    South Carolina - Charleston
  • 1-843-448-9483
    South Carolina - Myrtle Beach
  • 1-615-883-5555
    Tennessee - Nashville
  • 1-512-479-8100
    Texas - Austin
  • 1-210-341-6000
    Texas - San Antonio
  • 1-800-564-4160
    Washington - Seattle
  • 1-202-779-9894
    Washington D.C.
  • +1 787 766 0789
    Puerto Rico

Customer Service:

info@grayline.com
Send Message

Gray Line Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Gray Line Phone Number
1 (800) 472-9546
Average Calls duration
2 minutes
Most Popular Gray Line Email Address
info@grayline.com
Issue Resolution Rate
Low (14% reported full resolution)
Contact Method Distribution
77% phone, 23% email
Common Reasons for Contact
Request for information, refund, shipping and delivery
View full overview

How to Contact Gray Line?

Most Popular Number:

(800) 472-9546
Total calls: 21 Issue resolved: 1 Last call: Aug 21, 2025

The Gray Line phone number for customer service inquiries is 800-472-9546. You can call this toll-free line for general information about its services. The professional customer care assistants are ready to answer questions about bookings, cancellation fees, and available destinations. By calling the Help Center you can also get information about affiliate programs and partnerships. If you are an international caller, dial +1-303-539-8502. The Gray Line customer support team is ready to help you Monday through Friday from 9 am to 5 pm MDT.

The Gray Line email to reach the customer service team is info@grayline.com. You can send your concerns, inquiries, and questions to this address to connect with the support agent and get your issue addressed. Alternatively, you can use the virtual assistant chat on the Gray Line official website to ask your questions about the company and its services. If you prefer talking to a live customer care representative, the best option would be to call the company by phone.

Along with its headquarters located in Denver, the company has offices in San Francisco, New York, Detroit, New Orleans, Chicago, and Los Angeles as well as international branches in Toronto and Havana. To send official correspondence and documentation to the main office use the following address: Gray Line, 1900 16th St., Suite 210, Denver, Colorado 80202, United States. To request refunds, confirm reservations or change dates, you need to contact a local office. To do that, go to the “Contact Us” page of the Gray Line website and follow the link in the “Contact a Local Office”. Thus, you will see a list of all corporate locations and their contact details.

The Gray Line support hours are Monday through Friday from 9 am to 5 pm MDT. The support team is ready to assist you and address all kinds of issues during these business hours.
However, if you need to contact a certain branch, please note that office hours may vary depending on the location and time zone.

PissedConsumer Club

Contact Information

Gray Line Website:

Gray Line Help Center:

Corporate Office Address:

Gray Line
1900 16th St., Suite 210
Denver, Colorado 80202
United States

Other Info (opening hours):

Global Support Hours:

Monday - Friday: 9:00AM-5:00PM (MDT)

More contact details

Fax:

(303) 539-8503

Summary of Gray Line Customer Service Calls

24 TOTAL
CALLS
01:30 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gray Line?

Request for Information Question:

  • “Ticket confirmation number no email sent to me”
  • “Want information about transportation in Puerto Vallarta Mexico from airport to romantic zone on February 1, 2025.”
  • “Check on reservation”

Product/ Service Question:

  • “Complaint”
  • “Make a reservation”

Refund Question:

  • “Refund”
  • “Refund, complaint”

Shipping and Delivery Question:

  • “Never received a email conframation”

Other Question:

  • “Bus ket withoitvus in biagara falls”
  • “What time bus leaves Pittsburgh greyhound station”
  • “To cancle”

About

Summary

Gray Line is a provider of sightseeing tours, activities, attraction tickets and in-destination transportation, etc. The company was founded more than 100 years ago. In March 1910, a young restaurateur by the name of Louis Bush refurbished an old Mack Truck chassis, painted it blue and gray and began offering sightseeing tours around the city of Washington, D.C. Little did he know, his earnest endeavors helped establish the world's leading sightseeing tour company, known today as Gray Line. Today the company has more than 700 destinations on six continents to offer and show them to its clients. It provides around 4,000 tours and activities. Gray Line is currently based in Denver, Colorado.

Gray Line reviews and complaints

Gray Line is ranked 229 out of 2318 in Travel Agencies category

Payment Methods

American Express

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