Gray Line Phone Numbers and Emails

Toll-Free Number:

  • (800) 472-9546

Customer Service:

  • (907) 264-7983
    Alaska - Anchorage
  • (888) 425-1737
    Alaska - Fairbanks
  • (520) 622-8811
    Arizona - Tucson
  • (415) 353-5310
    California - San Francisco
  • (719) 633-1181
    Colorado - Colorado Springs
  • (303) 289-2841
    Colorado - Denver
  • (786) 235-2775
    Florida - Fort Lauderdale
  • (877) 643-1258
    Florida - Miami
  • (407) 522-5911
    Florida - Orlando
  • (912) 964-2010
    Georgia - Savannah
  • (808) 833-3000
  • (312) 251-3100
    Illinois - Chicago
  • (303) 539-8502
    International/ Direct
  • (504) 569-1401
    Louisiana - New Orleans
  • (952) 985-7514
    Minnesota - Minneapolis/ St. Paul
  • (702) 739-7777
    Nevada - Las Vegas
  • (716) 285-2113
    New York - Buffalo
  • (212) 445-0848
    New York - New York City
  • (877) 285-2113
    New York - Niagara Falls
  • (828) 251-8687
    North Carolina - Asheville
  • (503) 241-7373
    Oregon - Portland
  • (401) 658-3400
    Rhode Island - Providence
  • (843) 473-7107
    South Carolina - Beaufort
  • (843) 722-4444
    South Carolina - Charleston
  • (843) 448-9483
    South Carolina - Myrtle Beach
  • (615) 883-5555
    Tennessee - Nashville
  • (512) 479-8100
    Texas - Austin
  • (210) 341-6000
    Texas - San Antonio
  • (800) 564-4160
    Washington - Seattle
  • (202) 779-9894
    Washington D.C.
  • +1 787 766 0789
    Puerto Rico

Gray Line Email:

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Gray Line Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    81% phone 19% email
  • The best phone number to call Gray Line is 8004729546. 86% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Tuesday, while the shortest are on Monday and Sunday. The average call time is 2 minutes.

  • People call Gray Line mainly because of refund, request for information, shipping and delivery.

View full overview ›

How to Contact Gray Line?

Most Popular Number:

(800) 472-9546
Total calls: 18 Issue resolved: 1 Last call: Dec 30, 2023

The Gray Line phone number for customer service inquiries is 800-472-9546. You can call this toll-free line for general information about its services. The professional customer care assistants are ready to answer questions about bookings, cancellation fees, and available destinations. By calling the Help Center you can also get information about affiliate programs and partnerships. If you are an international caller, dial +1-303-539-8502. The Gray Line customer support team is ready to help you Monday through Friday from 9 am to 5 pm MDT.

The Gray Line email to reach the customer service team is You can send your concerns, inquiries, and questions to this address to connect with the support agent and get your issue addressed. Alternatively, you can use the virtual assistant chat on the Gray Line official website to ask your questions about the company and its services. If you prefer talking to a live customer care representative, the best option would be to call the company by phone.

Along with its headquarters located in Denver, the company has offices in San Francisco, New York, Detroit, New Orleans, Chicago, and Los Angeles as well as international branches in Toronto and Havana. To send official correspondence and documentation to the main office use the following address: Gray Line, 1900 16th St., Suite 210, Denver, Colorado 80202, United States. To request refunds, confirm reservations or change dates, you need to contact a local office. To do that, go to the “Contact Us” page of the Gray Line website and follow the link in the “Contact a Local Office”. Thus, you will see a list of all corporate locations and their contact details.

The Gray Line support hours are Monday through Friday from 9 am to 5 pm MDT. The support team is ready to assist you and address all kinds of issues during these business hours.
However, if you need to contact a certain branch, please note that office hours may vary depending on the location and time zone.

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Contact Information

Gray Line Website:

Gray Line Help Center:

Corporate Office Address:

Gray Line
1900 16th St., Suite 210
Denver, Colorado 80202
United States

Other Info (opening hours):

Global Support Hours:

Monday - Friday: 9:00AM-5:00PM (MDT)

More contact details


(303) 539-8503

Gray Line Rating Based on 7 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Gray Line Customer Service Calls

01:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gray Line?

Request for Information Question:

  • “Checking on group tour of New Orleans ( family reunion)”
  • “Tour confirmation”

Refund Question:

  • “Refund”
  • “Refund, complaint”

Product/ Service Question:

  • “Make a reservation”

Shipping and Delivery Question:

  • “Never received a email conframation”

Other Question:

  • “Bus ket withoitvus in biagara falls”
  • “What time bus leaves Pittsburgh greyhound station”
  • “To cancle”



Gray Line is a provider of sightseeing tours, activities, attraction tickets and in-destination transportation, etc. The company was founded more than 100 years ago. In March 1910, a young restaurateur by the name of Louis Bush refurbished an old Mack Truck chassis, painted it blue and gray and began offering sightseeing tours around the city of Washington, D.C. Little did he know, his earnest endeavors helped establish the world's leading sightseeing tour company, known today as Gray Line. Today the company has more than 700 destinations on six continents to offer and show them to its clients. It provides around 4,000 tours and activities. Gray Line is currently based in Denver, Colorado.

Gray Line reviews and complaints

Gray Line is ranked 125 out of 1050 in Travel Agencies category

Payment Methods

American Express

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