Contact Gravity Defyer Customer Service
How to Reach a Person at Gravity Defyer
Verified Contact Information
Toll-Free Number:
-
1-800-429-0039
Customer Service:
-
1-800-478-4703
Media:
-
1-818-217-1646PR Inquiries
Sales/ Reservations:
-
1-877-244-4565
Customer Service:
customercare@gdefy.com
Media:
pr@gdefy.com
PR Inquiries
Sales/ Reservations:
wholesale@gdefy.com
Gravity Defyer Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Gravity Defyer Phone Number
1 (800) 429-0039
Average Hold Time
00:00:17
Average Calls duration
2 minutes
Most Popular Gravity Defyer Email Address
customercare@gdefy.com
Gravity Defyer Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
Gravity Defyer Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Gravity Defyer Phone Number | 1 (800) 429-0039 |
| Average Hold Time | 00:00:17 |
| Average Calls duration | 2 minutes |
| Most Popular Gravity Defyer Email Address | customercare@gdefy.com |
| Gravity Defyer Live Agent Availability | 25% of callers successfully reach a real person |
| Issue Resolution Rate | Low (15% reported full resolution) |
| Gravity Defyer Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 83% phone, 17% email |
| Common Reasons for Contact | Return/ replace, product/ service and request for information |
| Prepare before the call to Gravity Defyer | First and last name |
Contact Information
Gravity Defyer Website:
Gravity Defyer Help Center:
Corporate Office Address:
Gravity Defyer
10643 Glenoaks Blvd.
Los Angeles,
California
91331
United States
Other Info (opening hours):
Hours:
Monday - Friday: 5:00 AM PST - 7:00 PM PST
Saturday: 5:00 AM - 6:00 PM PST
Sunday: 6:00 AM - 4:00 PM PST
Fax:
+1 (818) 465 7099
Summary of Gravity Defyer Customer Service Calls
84
TOTAL
CALLS
CALLS
02:29
AVG CALL
DURATION
DURATION
15%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Gravity Defyer?
Return/ Replace Question:
- “Return”
- “Return 3 weeks ago”
- “Return label”
Request for Information Question:
- “Checking on return”
- “Order status”
- “Shoe questions”
Product/ Service Question:
- “To purchase shoes”
- “Can a pair of insoles be purchased”
- “Wish to purchase a new pair of shoes”
Shipping and Delivery Question:
- “To see why my shoes have not shipped”
- “Package never arrived”
- “Sizing”
Payments and Charges Question:
- “To get my 20.00 rebate”
- “Payment issue”
- “Earbud charging problem”
Refund Question:
- “Refund”
Account Question:
- “I can't get my AMX security code to work. I want to place an order but I need to place it verbally. It's too difficult for me to navigate the computerized system. Thanks. I love my gdefy shoes but I need to order more.”
- “Verify order, computer stalled”
Staff Question:
- “Customer service”
Other Question:
- “Style has a high instep so I can’t get shoe on”
- “Shoe came apart”
- “I ordered a pair of shoes and I’m getting two of the same. I only need one of them thank you.”
Compare Gravity Defyer Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Gravity Defyer