Gravelsautobody - To advise others to stay clear of this garage
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New ReviewerUpdated by user Jun 22, 2022
To date they have done nothing to stand by there faulty work, and making a issue worse, at my cost .The only response from the garage was an attack on the customer for calling Joe out on his lies.
Updated by user Jun 21, 2022
The garage has done nothing to reach out to resolve the problem or to stand by the work that they stated they did that they did not. Upon writing a Google review.
The response I attached below from the garage. It just shows how unprofessional this garage is and it is an attack upon a customer
Original review posted by user May 21, 2022
Wanted to let everybody know this garage only has cosmetic fixings, I was told by Joe that there was a mechanic on site to look at my vehicle. There ended up being no mechanic.
This was a Carvana car that I needed done in a certain time frame in the engine. Checked. This garage took 6 weeks to order two pieces of weather stripping. Upon bringing the car in to finally get fixed for the three things that were issues I left with only one fixed.
Nobody told me anything else otherwise and I also got stuck inside my vehicle because their faulty door part was put in. This garage. Especially Joe chriselli never communicated with me in any way, shape or form. You have to harass this garage to find out when to bring your car in.
It was not fully evaluated before parts were ordered and or prior authorization. Now making me have to file a claim with silver wok Carvana to find another garage because I was within the time frame.
Just wanted everyone to stay away from this garage at all costs. It will be nothing but money and a headache.
User's recommendation: Do not go there. It will be a source of a headache and Joe at the front desk. Cannot recall any details. He stated there was a mechanic there later faulted on that and said there was no mechanic.
Monetary Loss: $1000.
Preferred solution: I would like for them to stand by their work. That's the work that they did. The rest was lied about and not completed.
Gravelsautobody Cons: From communication to delay on parts.
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