Contact Grasshopper Customer Service
How to Reach a Person at Grasshopper
Verified Contact Information
Toll-Free Number:
-
1-800-820-8210Toll free
Customer Service:
-
1-805-617-7098Direct
Media:
press@goto.com
Press Inquiries
Technical Support:
security@goto.com
Website Issues
social@grasshopper.com
Grasshopper Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Grasshopper Phone Number
1 (800) 820-8210
Average Hold Time
00:03:44
Average Calls duration
7 minutes
Grasshopper Live Agent Availability
38% of callers successfully reach a real person
Issue Resolution Rate
Low (37% reported full resolution)
Grasshopper Customer Service Rating
1 out of 5
Grasshopper Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Grasshopper Phone Number | 1 (800) 820-8210 |
| Average Hold Time | 00:03:44 |
| Average Calls duration | 7 minutes |
| Grasshopper Live Agent Availability | 38% of callers successfully reach a real person |
| Issue Resolution Rate | Low (37% reported full resolution) |
| Grasshopper Customer Service Rating | 1 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Request for information, product/ service, payments and charges |
Contact Information
Grasshopper Website:
Grasshopper Help Center:
Corporate Office Address:
Grasshopper
333 Summer St
Boston,
Massachusetts
02210
United States
Summary of Grasshopper Customer Service Calls
98
TOTAL
CALLS
CALLS
07:24
AVG CALL
DURATION
DURATION
37%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Grasshopper?
Payments and Charges Question:
- “Pay my bill”
- “Billing”
- “Fraud charge from wash n go car wash”
Request for Information Question:
- “Update payment info”
- “How do I remove black scuff marks on Grasshoppers’ white trim”
- “Support”
Product/ Service Question:
- “Phone number notnworking”
- “System not working”
- “Phone number not working right now”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Activation”
- “To cancel service”
Account Question:
- “I need my account pin please”
- “Close account”
- “Multiple issues with my Grasshopper account”
Return/ Replace Question:
- “Change bank account information”
- “Set up changed. Added number i don't recognize”
- “Fuel pump replacement”
Website/ Application Question:
- “Problems w application”
- “My phone number on my website is incorrect”
- “App not making outgoing calls”
Staff Question:
- “Customer Service”
- “New service”
Refund Question:
- “Want refund from ridge and was told to contact you for support”
- “Refund”
Employment Question:
- “Still Receiving calls from previous employer phone # after leaving”
Shipping and Delivery Question:
- “My not received confirmation email for my order”
Cards Question:
- “Change to card”
Other Question:
- “Number issue”
- “Phone number suppoort”
- “Solar lights order”
Compare Grasshopper Customer Service To
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Grasshopper