Graphik Dimensions Picture Framing Kits

1 of 1 Graphik Dimensions reviews

This company failed to send me the correct framing equipment TWICE.The people on the phone do not understand their product or what pieces need to go with what frame.

They were not able to give me the equipment to assemble my frame. I now have 4 basic metal frame chops without the backers to put them together because their customer service people do not understand their product! Their customer service is only open Monday -Friday from 9:00 to 5:00 EST. and they do not respond to email.

Double whammy of terrible product and customer service.Do not use this company!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
$89
Product or service
Black Standard Metal Picture Frame
Review category
Other
review #348602 by
Had an experience with Graphik Dimensions? Submit review ›
Helpful? 0 Yes 0 3 No 3
Had the same issue 0 Yes 0
1 of 1 Graphik Dimensions reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Graphik Dimensions Ltd/picture

Oct 05, 2012 #551320

We're so sorry that you had these problems. As a family-owned framing company in business for 47 years, our goal has always been to provide an outstanding customer experience, which was certainly not the case with your recent order. Please accept our most sincere apologies for the inconvenience. Our standard response time for emails is 24 hours, and our Customer Care team is available Monday through Thursday from 8 AM to 7 PM and from 8 AM to 6 PM on Fridays. While we are glad we were able to work with you to determine the problem and send you the correct hardware, our team is already taking steps to prevent a recurrence of this problem. We hope we've regained your trust and you will consider us for your future framing needs. If you have any questions or concerns please feel free to call us at 1-800-221-0262, or email us at customercare@pictureframes.com.

Regards,
Michelle
Customer Care Advisor

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Graphik Dimensions.
Filing a new complaint about
×