Saint Albans, Vermont
0 comments
Not resolved

Being a brand new home owner, and Christmas being my favorite time of year I wanted to buy myself, my mom, and my 4 year old son (his would be first) new Christmas stockings.the online ordering system did not save the things I wanted; it took me several attempts to get the order right 1.

Related: Grandin Road - Unprofessional to the core

Green stocking for "Jackson" 1. Red stocking for "MOM" and 1. Stocking for "NANA" I entered in a free heavy item shipping promotion code and it kept telling me I was being charged for it. I Contacted the customer service department and explained my concern about the freight charges and she reviewed my ordered and confirmed all of the details to in her words make sure it was "perfect".

My order arrived and I am staring at, with tears in my eyes, two stockings that say "MOM" and one that says Nana. I explained to the refund and exchange associate over the phone I did not order that. After getting no where with her and certainly zero sympathy I asked to speak to her manager. The manager said they process it as it comes through.

She said that she saw an order in there for Jackson but it was cancelled. She admittedly told me there was an order in there for Jackson. I tried the reasonable approach after getting no where. "Wouldn't you question an order that has duplicate items if you can see that someone was trying to order for a different name?" these folks clearly take no pride in their work and trying to get customers back.

After my conversation with them, it will be very difficult to convince me to ever buy anything from them again.I cannot even begin to express the disappointment.

Review about: Monogram Christmas Stocking.

Review #923858 is a subjective opinion of a user.

1.7
Style and Design
Staff
Warranty
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Reliability
Price Affordability
Advertised vs Delivered
Customer service
Value for money
Diversity of Products or Services
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

Had an Experience with Grandin Road?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Grandin Road - Cheap and Ruined Grandin Road "I recently ordered several items from the Halloween catalog and paid what I feel was above normal costs for said items. When I received the items the box's were destroyed..." Read more El Dorado Furniture - El Dorado sells defective furniture. El Dorado Furniture "Some time went by, and 2 triple recliner sofas started peeling, I contacted them again, and I was told it was normal wear and tear..." Read more Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Sears used a 3rd party shipper that scammed me Sears "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Blooms Today - DO NOT USE Blooms Today "I ordered flowers for a work colleague's funeral through a website that was on the person's obituary page. I received an e-mail notification that my delivery was on it's way...." Read more Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more