Grad images lied to me about image size

9 of 72 Grad Images reviews

When I talked to them when making the order I was assured that since it was a CD the photos would be full sized images that would allow enlargement.Imagine my surprise when I opened the file and found them to be 300 to 600 kilobytes.

To put this in perspective, a photo from a 10 year old cell phone is better. This size photo file is smaller than that needed for a good print of a wallet sized photo, let alone an 8x10. When I looked at the examples they had printed at the graduation they were beautiful.

This was a bait and switch plain and simple, and purposely deceptive.I will contact them tomorrow, If they do not refund my money then I will file a protest with the credit card company.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
Price Affordability
Advertised vs Delivered
Value for money
Customer service

  • What I liked
    • I feel like i was conned
  • What I disliked
    • Poor image quality

Reason of review:
Not as described
Preferred solution:
I want the full resolution files of the photos as promised. If that cannot be done then I would like my money back.
Monetary loss:
Product or service
Grad Images Graduation Photos
Review category
review #861207

Author wants to be contacted by the company. Learn more

Had an experience with Grad Images? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 0 Yes 0
9 of 72 Grad Images reviews

Jun 14, 2016 #1173055

Glad I read your review. I just got my PhD which will probably be my last graduation ceremony in my life time so I was thinking about paying out the $90. Your review convinced me to stay away from buying it. LOL. I understand they too need to make money but I think they are charging way too much.

1 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Grad Images.
Filing a new complaint about