251 views
New Reviewer
8 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Worst company ever. They sold me a FAKE bus ticket, and refuse to acknowledge it or give me a refund.

I only found out about my FAKE ticket the day before my trip. I had to get on a bus for that night with no warning or sympathy for what they had done. The idea of ever using this company again makes me want to vomit. Their buses are unsanitary and disgusting, and when I used one I arrived 5 hours late to my destination.

Nonexistent customer service, out of 5 stars I would give them a negative 50. I strongly advise no one ever use this company ever, I am writing this, so no one goes through the terrible circumstances that I had to endure.

Reason of review: Bad quality.

Monetary Loss: $95.

Preferred solution: Full refund.

Gotobus Cons: Do not abide by their policies, Rude to customers, Not safe, Unsanitary conditions, Sold me a fake ticket.

Location: 2285 Massachusetts Ave #204, Cambridge, MA 02140, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Kayloni Uzo

Dear Megan,

We have sent you a private email. Please provide the information requested accordingly.

We apologize for any misunderstanding.

Best,

Israel

Kayloni Uzo

Dear Customer,

Please provide your order confirmation number for this reservation and I will follow up on this case. When dialing +1-888-428-7255 please select option 2 for customer service.

High volume of calls may be affecting the waiting time as we had a snow storm on the east coast the past weekend. We apologize for the inconvenience.

Thanks.

Nesanel Afm
reply icon Replying to comment of Kayloni Uzo

Here is my Itinerary ID for the ticket that I need refunded:

OF10-4**-****-**

Thank you

Kayloni Uzo
reply icon Replying to comment of Nesanel Afm

Please provide email used for this reservation and the name of the bus provider.

Thanks.

Nesanel Afm
reply icon Replying to comment of Kayloni Uzo

I would prefer to do this exchange over gotobus.com, calling through gotobus or email. My email is meganc723@***.com, and I used DJBus.

What is your name?

I will ask for you when calling next time, or emailing.

Nesanel Afm
reply icon Replying to comment of Kayloni Uzo

I went on Gotobus and the open ticket that I need refunded is gone and I was not refunded? So now a ticket I paid for is gone, and I am not refunded, what do i do??

Kayloni Uzo

Dear Customer,

I am really sorry to hear about all of this. We are here to help!

Please note that we are not the bus operator for these services. However, we do provide assistance when a customer book tickets on our site gotobus.com. Please send us an email at support@gotobus.com with your booking information and more details regarding the fake ticket. Did you buy this ticket online or at the bus stop?

Please note that we are responsible for the tickets purchase on our website only. ~Israel

Nesanel Afm
reply icon Replying to comment of Kayloni Uzo

I have emailed support@***.com a million times. No one even acknowledges anything I say in my messages.

You are the first person to contact me from your business at all. I cant even get anyone on the phone, which I am positive are fake numbers since every-time I call it goes straight to voicemail or just hangs up on me. I did buy this ticket on GoToBus.com. Not through another seller, or the bus stop, but YOUR website.

If you are here to help, then please get me my money back.

This is absurd.

Gotobus Reviews

  1. 110 reviews
  2. 23 reviews
  3. 9 reviews
  4. 3 reviews
  5. 5 reviews
Gotobus reviews