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Contact GORUCK Customer Service

GORUCK Phone Numbers and Emails

Customer Service Number:

  • (904) 372-0184
Call customer service
Send Message

Customer Service:

  • (904) 906-3900
    Text

Complaints/ Feedback:

  • (904) 351-8294

GORUCK Emails:

Business Sales
Wholesale
Customer Service
Media
Press Inquiries
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How to Contact GORUCK?

Most Popular Number:

(904) 372-0184
Total calls: 67 Issues resolved: 2 Last call: Feb 3, 2025
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PissedConsumer Reporter

To get in touch with the GORUCK customer service specialist by phone, dial the following number: 904-372-0184. By using this line, you can order the things you need from the online catalog, ask for details about the assortments, find out information about your order, and much more. If you cannot call, send a text message to 904-906-3900. Regarding complaints or feedback, apply to the company at 904-351-8294.

GORUCK provides several email addresses you may need in your case. If you need service support on accessibility issues or other matters, apply to the company at team@goruck.com. Are you interested in the company's bulk or wholesale programs? Send a letter to wholesale@goruck.com. To receive additional information for the press or online media, apply to the company by using the following GORUCK contact: press@goruck.com.

GORUCK headquarters is located in the United States at 415 Pablo Ave N, Suite 140 Jacksonville Beach, Florida 32250, United States. Use it for personal visits if you need to discuss important corporate-related matters with the company specialists in real time. For returns, use the following GORUCK mailing address: 1501 Haines St, Jacksonville, Florida 32206, United States.

The GORUCK customer service team answers the appeals by phone Monday through Friday from 9 a.m. to 5 p.m. Keep in mind that these hours are indicated taking into account the EST time zone. As for the written way of communication, the company managers always respond within 1-2 business days max. As the GORUCK support team schedule may change, recheck it. For it, ask about the actual business hours from the company manager by using a phone or written way of communication.

GORUCK Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call GORUCK is 9043720184. 82% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday.

  • Be prepared for the call as GORUCK may ask you for the following information to identify you as a customer: email.

View full overview ›
PissedConsumer Club

Contact Information

GORUCK Website:

GORUCK Help Center:

Corporate Office Address:

GORUCK LLC
415 Pablo Ave N, Suite 140
Jacksonville Beach, Florida 32250
United States

Other Info (opening hours):

Address For Returns:

1501 Haines St,

Jacksonville, Florida 32206

United States

More contact details

GORUCK Rating Based on 7 Reviews

Rating details

2.7
more details
Customer service
Delivery Service
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is GORUCK's Customer Service?

Ionia Fnl
Ionia Fnl
Feels Disappointed | Sep 14, 2024

I wasn’t a pissed customer. Sorry!
Was looking for answers to my new M23 rucksack.

Read full quote
Randie Isa
Randie Isa
Feels Neutral | Jun 19, 2024

I would much rather be able to speak to someone rather than text or email. That being said, my issue was resolved in a timely manner.

Read full quote
Bo C Ouh
Bo C Ouh
Feels Neutral | May 02, 2023

What customer service, there is no one to talk to. "The mailbox was full. You really shouldn't call it customer service.
Bo Cunningham
716.444.1304

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Summary of GORUCK Customer Service Calls

82 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GORUCK?

Request for Information Question:

  • “Question on M23 rucksack weights”
  • “Checking on status of replacement”
  • “Question about product purchased”

Return/ Replace Question:

  • “Return item”
  • “Return two 30 lb plates received on 10/25/2024. Weight much too heavy. Have ticket number 725016”
  • “Return”

Shipping and Delivery Question:

  • “Adjust my order before shipping”
  • “Missing items”
  • “Missing items in order”

Product/ Service Question:

  • “Product assistance for purchase not pissed consumer”
  • “Trying to make a purchase using affirm”
  • “Product help”

Cards Question:

  • “Not able to redeem gift card”

Payments and Charges Question:

  • “Coupon not calculating correct”

Activation/ Cancellation Question:

  • “Cancel Order”

Website/ Application Question:

  • “App issues”

Other Question:

  • “Recent order”
  • “Info on plate carrying rucksack and next step up”
  • “M22”

Compare GORUCK Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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