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Contact GoNetspeed Customer Service

How to Reach a Person at GoNetspeed

Verified Contact Information

Toll-Free Number:

  • 1-855-891-7291
Call customer service
Send Message

Customer Service:

  • 1-855-891-7291 ext 3
    All Other States
  • 1-855-891-7291 ext 1
    Connecticut and Pennsylvania
  • 1-855-891-7291 ext 2
    New York

Legal:

  • 1-877-643-6246
    Privacy Inquiries
  • 1-207-992-9050

Media:

  • 1-800-231-8767
    Opt-out of Marketing Emails

Technical Support:

  • 1-855-470-2379
    Business Technical Support
  • 1-833-374-5577
    Residential Technical Support

GoNetspeed Emails:

Customer Service
Jobs/ Career
Legal
Media
Opt-out of Marketing Emails, Opt-out of Marketing Emails

GoNetspeed Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular GoNetspeed Phone Number
1 (855) 891-7291
Average Hold Time
00:04:40
Average Calls duration
6 minutes
Most Popular GoNetspeed Email Address
customerservice@gonetspeed.com
GoNetspeed Live Agent Availability
27% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact GoNetspeed?

Most Popular Number:

(855) 891-7291
Total calls: 41 Last call: Apr 22, 2026

The GoNetspeed customer service number, where you can talk with a dedicated manager regarding residential sales, payments, and customer service inquiries, is 1-855-891-7291. To receive residential technical support, call 1-833-374-5577, while business technical support is provided at 1-855-470-2379. For prompt resolution from the company’s manager, have all your questions prepared in advance.

customerservice@gonetspeed.com is the main GoNetspeed email address where you can connect with the customer service specialist regarding non-urgent general and customer support inquiries. If you are interested in joining the company team, ask about open positions and career opportunities at recruiting@gonetspeed.com.

There are separate GoNetspeed addresses to send bill pay papers. If you are a customer from New York, send your inquiries to 75 Main St., Phelps, NY 14532. For all other customers, the company provides the following GoNetspeed contact: PO Box 70730, Philadelphia, PA 19176-0730.

GoNetspeed hours when you can receive support regarding sales and customer service are Monday through Friday from 8 a.m. to 5 p.m. in Eastern Time and from 8 a.m. to 4:30 p.m. in Central Time. If you are going to contact the company outside business hours, leave a message, and the company representative will get back to you on the next business day.

If you prefer online support, such an option is available on the home page of the official company website. Just click on a round button in the lower-right corner to open an online chat window, where you can communicate with a virtual assistant in real time by sending a message with your questions or inquiries via a dedicated field. To talk with the GoNetspeed customer service manager by phone, follow the “(855) 891-7291” hyperlink at the bottom menu. The company also provides a contact form for detailed inquiries.

PissedConsumer Club

Contact Information

GoNetspeed Website:

GoNetspeed Help Center:

Corporate Office Address:

NetSpeed LLC
777 Canal View Blvd., Ste 600
Rochester, New York 14623
United States

Other Info (opening hours):

Hour of Operation (Varies by State):

Monday - Friday: 8:00am - 5:00pm (ET) and 8:00am - 4:30pm (CT)


Mailing Addresses:

Bill Pay Only

GoNetspeed

P.O. Box 70730

Philadelphia, PA 19176-0730


Lifeline Support Center

P.O. Box 7081

London, KY 40742


396 Griffin Rd., Ste 110

Bangor, ME 04401


Other Location:

75 Main St.

Phelps, NY 14532

More contact details

Summary of GoNetspeed Customer Service Calls

47 TOTAL
CALLS
06:07 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoNetspeed?

Payments and Charges Question:

  • “Pay a bill”
  • “Pay bill”
  • “Why my bill so high”

Product/ Service Question:

  • “Internet service inquiry”
  • “No internet”
  • “No Internet service”

Staff Question:

  • “Lost service”
  • “Service on and Off a lot for more than 30 plus days”
  • “Get mew service”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Activate my card”

Request for Information Question:

  • “To see how much I have to pay for my bill”
  • “Help with credit applicantion”
  • “Need help with this”

Return/ Replace Question:

  • “Referral from Brian Maxwell, would like to change from Comcast to GoNetspeed”

Website/ Application Question:

  • “Installation”

Other Question:

  • “Lagging”
  • “Buffering”
  • “Cable”

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