GoCardless Phone Numbers and Emails

Customer Service:

  • +44 207 183 8674

GoCardless Email:

Customer Service
Send Message
Is this your business?

GoCardless Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    50% phone 50% email
  • The best email to contact GoCardless is help@gocardless.com.

  • The best phone number to call GoCardless is 442071838674.

  • The longest wait times are on Monday, while the shortest are on Friday.

View full overview ›

How to Contact GoCardless Customer Service?

How to Contact GoCardless Customer Service?

The GoCardless phone number for customer service inquiries is +44-207-183-8674. You can call this helpline for general information about the company and its services. The professional customer care advisor will answer your questions about fees and payments, explain the details and benefits of their services, and help you solve your account-related issues. If you have difficulties accessing or navigating the website, use this number to report the problem and request assistance. You can also file a complaint or share your suggestions with the Help Center representatives using the mentioned phone line. Customers from the USA can reach GoCardless support at 1-628-241-0044. The Sales Department is available at 1-415-523-2279.

The GoCardless email to contact the support team is help@gocardless.com. You can send your questions, concerns, and requests to this address, and the customer care agent will get in touch with you to provide information or offer ways to resolve the issue as soon as they study your case. Alternatively, you can email your inquiry, complaint, or suggestion to GoCardless customer service using the corresponding online form on the official website. You can find the contact form for general inquiries on the company’s Contact Us page. Fill it out with the required information and details of your issue, and click Submit. To reach the Media Relations Department, write to press@gocardless.com.

The GoCardless headquarters mailing address is GoCardless Ltd., 333 Bush St, 4th Floor, San Francisco, California 94104, United States. You can send official correspondence and documentation to this office. The customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this GoCardless address. You can discuss payment-related inquiries with the support agents by mail as well. If you have questions regarding the Privacy Policy or Data Protection, mail them to the Data Protection Officer at the corporate office. Customers from the UK can contact the company’s representatives at GoCardless Ltd., 65 Goswell Road, London, EC1V 7EN, United Kingdom.

The GoCardless office hours are Monday to Friday from 9 a.m. to 6 p.m. PST. You can call the company’s customer support helpline for information and assistance within these hours. If you prefer online communication, you can discuss your inquiry with the live chat operator within the GoCardless hours. Alternatively, you can send a direct message via social media, and the customer care advisor will usually respond within several business hours. You can also use the company’s virtual assistant on the official website 24/7 should you require help after hours. If your inquiry is not time-sensitive, send a message to the Help Center by email or using the online form.

You can visit the GoCardless website whenever you need to get in touch with customer service. Scroll the homepage down to the Help and Resources section and select the Customer Hub option. Click the chat icon in the bottom right corner and choose the topic to start the conversation with the virtual assistant. The chatbot will answer simple questions, help troubleshoot your issue, or connect you with the live operator.
Alternatively, you can click the Contact Support button to reach the company’s representatives by completing the request form. To file a complaint, choose the Complaints option in the Support section and follow the prompts.

PissedConsumer Club

Contact Information

GoCardless Website:

GoCardless Help Center:

Corporate Office Address:

GoCardless Ltd.
333 Bush St 4th Floor
San Francisco, California 94104
United States

GoCardless Rating Based on 2 Reviews

Rating details

1.4
more details
Privacy and Data Security
Additional Fees
Interest Rate
Diversity of Products or Services

Rating stats

Rating trend

Summary of GoCardless Customer Service Calls

5 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoCardless?

Account Question:

  • “Report of hacking and misuse of bank information and invalid bank transaction and request to cancel the transfer transaction from the card secretary to the Harrington company account.”

Request for Information Question:

  • “Want to ask about my unknown subscriptions”

Refund Question:

  • “Query on refund”

Payments and Charges Question:

  • “Payment taken”

Other Question:

  • “Direct debt error”

Compare GoCardless To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Afterpay
21879 reviews
2.3
Credit Karma
8027 reviews
2.0
Meta Payment Systems
534 reviews
1.2
Write a review
Do you have something to say about GoCardless? What happened? What can we help you with?
Submit review Don't show this popup