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1.0

I've had the worse experience in my life with the bank, they are not helpful, and of course everyone is foreign. Bad customer service, and they blatantly lie to you.

I had a ATM transaction that did not go through, and they could see that in the system, but basically had me wait three days for the transaction to post, because I was told at that time the transaction could then be reversed. I called after the transaction posted, and low and behold, I'm told something else to the tune of waiting 10 days for a dispute process.

Rather than crediting my account and doing their investigation, they have me waiting in limbo, the ATM used was out of state, so I basically am at the hands of them and this dispute process. I feel like they are not looking out for me the customer.

Reason of review: Poor customer service.

Monetary Loss: $120.

Preferred solution: Full refund.

Location: 2117 W Northwest Hwy, Dallas, TX 75220, USA

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