Goal Zero Phone Numbers and Emails

Toll-Free Number:

  • (888) 794-6250
    Toll-Free:
  • (801) 553-3654
    Factory Store
  • (888) 794-6250
    Toll-Free:

Goal Zero Contact Information

Goal Zero Website:

Goal Zero Online Chat:

Corporate Office Address:

Goal Zero
675 West 14600 South
Bluffdale, Utah 84065
United States

Other Info (opening hours):

Corporate Office

Hours: M-F, 8AM - 5PM (MT)

Online Only


Live Chat

Hours: M-F, 8AM-5PM (MT)

Edit Business Info

How to contact Goal Zero

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.

Installation

If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

More information

Goal Zero Rating Based on 2 Reviews

Rating details

2.2
more details
Value for money
Customer service
Price Affordability
Product or Service Quality

Rating stats

Rating trend

Summary of Goal Zero Customer Service Calls

4 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Goal Zero Customer Service?

Product/ Service Question:

  • “Not working.”

Other Question:

  • “Dead battery”
  • “Need a part”

About

Goal Zero Return Policy
To read more: https://www.goalzero.com/warranty/
Goal Zero Warranty
To read more: https://www.goalzero.com/warranty/
Goal Zero Terms of Service
To read more: https://www.goalzero.com/terms/
Goal Zero Privacy Policy
If for any reason The User of Website are not satisfied with The User's gear in the first 30 days - enjoy no hassle returns. This applies only to new products purchased directly from goalzero.com. All products are covered from defects under normal use for at least one year. This privacy notice applies solely to information collected by this web site. What personally identifiable information is collected from The Client through the web site, how it is used and with whom it may be shared. What choices are available to The Client regarding the use of The Customer's data. The security procedures in place to protect the misuse of The Client's information. Goal Zero LLC ("Goal Zero", www.goalzero.com, www.goalzero.com, or Company's) is committed to the privacy of Company's customers (The Customer and The Customer's). The Company use this information in order to provide The User with the best possible service and to meet Company's reasonable business needs.
To read more: https://www.goalzero.com/privacy/
Goal Zero FAQ
To read more: https://www.goalzero.com/faq/
Goal Zero Pros and Cons

Pros: Courteous

Cons: Quality control, Will update after solution

Goal Zero reviews and complaints

Goal Zero is ranked 229 out of 1935 in Appliances and Electronics category

Edit Description

Compare Goal Zero To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Soleusair
136 reviews
1.5
Goodman Manufacturing
131 reviews
2.0
Lennox
92 reviews
1.4
Write a review
Do you have something to say about Goal Zero? What happened? What can we help you with?
Submit review Don't show this popup