Contact GO Transit Customer Service
GO Transit Phone Numbers and Emails
Toll-Free Number:
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(888) 438-6646
Customer Service:
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(877) 297-0642Customer Protective Services
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(877) 378-6123PRESTO
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(800) 855-0511Telecommunications Relay Service
GO Transit Emails:
GO Transit Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call GO Transit is 8884386646. 55% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Monday and Sunday.
Be prepared for the call as GO Transit may ask you for the following information to identify you as a customer: first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call GO Transit is 8884386646. 55% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Monday and Sunday.
Be prepared for the call as GO Transit may ask you for the following information to identify you as a customer: first and last name or email.
People call GO Transit mainly because of cards, staff and product/ service.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact GO Transit is propertyuse@gotransit.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
GO Transit Website:
GO Transit Help Center:
Corporate Office Address:
Other Info (opening hours):
Contact Centre Hours:
Monday - Friday: 8:00am - 8:00pm
Saturday - Sunday, Holidays: 9:00am - 5:00pm
Mailing Addresses:
GO Transit, a Division of Metrolinx
20 Bay St., Ste 600
Toronto, ON M5J 2W3
Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York St.
Toronto ON, M5J 0C7
How Good is GO Transit's Customer Service?
Summary of GO Transit Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GO Transit?
Cards Question:
- “Presto card dead”
- “To stop auto pay from my credit card”
Payments and Charges Question:
- “Charges”
Request for Information Question:
- “To see how much ticketsare”
Staff Question:
- “Customer service”
Product/ Service Question:
- “Cannot access our tickets”
Other Question:
- “Pricing”
- “Regarding claim issue”
- “I am a employee of TTC and I take the go train every day will my pass allow me to take the go with my pass and pay the difference”