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Contact GO Transit Customer Service

How to Reach a Person at GO Transit

Verified Contact Information

Toll-Free Number:

  • 1-888-438-6646
Call Now
Send Message

Customer Service:

  • 1-877-297-0642
    Customer Protective Services
  • 1-877-378-6123
    PRESTO
  • 1-800-855-0511
    Telecommunications Relay Service
  • +1 416 874 5900
    Metrolinx
  • +1 416 869 3200

Headquarters:

  • +1 416 869 3600
    Metrolinx

Jobs/ Career:

  • +1 416 202 5601

Business Customer Service:

vendors@metrolinx.com
Vendor Information Resources
partnerships@metrolinx.com

Customer Service:

propertyuse@gotransit.com
Property Use

Jobs/ Career:

hr.recruitment@metrolinx.com

Legal:

foi@metrolinx.com
Freedom of Information
privacyoffice@metrolinx.com
Privacy Inquiries

Media:

digitalmarketingrequests@metrolinx.com
Marketing Inquiries

GO Transit Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular GO Transit Phone Number
1 (888) 438-6646
Average Calls duration
1 minute
Most Popular GO Transit Email Address
propertyuse@gotransit.com
Issue Resolution Rate
Low (29% reported full resolution)
GO Transit Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact GO Transit?

Most Popular Number:

(888) 438-6646
Total calls: 36 Issues resolved: 3 Last call: Jul 3, 2026

The GO Transit team provides several contacts for specific matters. For customer support regarding planning your trip, schedule, buying E-tickets, or other matters related to a network of train and bus lines, call 416-869-3200 if you are in Toronto, or 1-888-438-6646 if you are outside Toronto. If you need Telecommunications Relay Service, dial 1-800-855-0511. Do you suspect a crime during your ride? Report it to the Customer Protective Services specialist at 1-877-297-0642. The rest of the GO Transit phone numbers are available on the “CONTACT” page.

GO Transit offers email support via propertyuse@gotransit.com. Use it if you are interested in using GO Transit stations for photography, filming, or distributing information. For general questions and customer service-related inquiries, you can use the webform available on the “CONTACT” page. Before sending a letter to the appropriate specialist, ensure you describe your matter in detail. If you didn’t receive a response from the GO Transit customer service specialist, check the “Spam” folder. It’s possible that it got there.

As the GO Transit company operates under Metrolix, whose main administrative offices are located at 97 Front Street West, Toronto, Ontario, M5J 1E6, its headquarters is situated at the same place. This is the central hub where key functions are performed. If you need to send correspondence, use the following GO Transit mailing address: Customer Relations GO Transit, a Division of Metrolinx 20 Bay Street, Suite 600 Toronto, ON M5J 2W3, Canada.

You can reach out to the GO Transit specialist via the official company website by filling out a web form. It is located after you follow “CONTACT” at the bottom menu. Just click on the “contact us using our webform” hyperlink to type all the necessary contact data and your question or inquiry in the special fields, after which click on the “Send Message” button. In this case, wait for a response from the customer care specialist within 7 business days.

PissedConsumer Club

Contact Information

GO Transit Website:

GO Transit Help Center:

Corporate Office Address:

Metrolinx
97 Front Street West
Toronto, Ontario M5J 1E6
Canada

Other Info (opening hours):

Contact Centre Hours:

Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday, Holidays: 9:00am - 5:00pm


Mailing Addresses:

GO Transit, a Division of Metrolinx

20 Bay St., Ste 600

Toronto, ON M5J 2W3


Customer Service Centre at Union Station

Union Station (York Street entrance)

35 York St.

Toronto ON, M5J 0C7

More contact details

Summary of GO Transit Customer Service Calls

49 TOTAL
CALLS
01:29 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GO Transit?

Request for Information Question:

  • “Information for the bus time to go to gulph”
  • “Questions about cost and schedule”
  • “To see how much ticketsare”

Product/ Service Question:

  • “Complaint”
  • “Pet policy”
  • “Cannot access our tickets”

Payments and Charges Question:

  • “Billing”
  • “Charges”

Refund Question:

  • “Refund”

Cards Question:

  • “Presto card dead”
  • “To stop auto pay from my credit card”

Account Question:

  • “Account creation”

Staff Question:

  • “Customer service”

Other Question:

  • “Due to not get customer care”
  • “Trrsins to Mimico”
  • “Next train departure time Aldershot to Oakville”

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