Not resolved

Update by user May 19, 2015

I just called their customer service line.After being on hold for 53 minutes, I got through and the guy basically told me that he'd email me a sticker to ship the board back, and give me a full refund, including shipping costs.

He also said that I could re-order the product, call customer support with the new order number and they'd call the store to make sure it's the right thing. I asked if I could call the store it's coming from personally to make sure it's the right product and he said it's against policy. I tried explaining to him my frustration and let him know that I'm going to wind up with the exact same thing again. But he assured me that won't happen.

So we'll see.I'll post a video for further evidence and will once again update this when and if I get the right item.

Original review posted by user May 19, 2015

After checking the two locations within 25 miles of my house only to find out they both were out of stock, I finally ordered the limited edition Santa Cruz Star Wars Chewbacca longboard off their Amazon site.I waited until payday to purchase it and by the time I went to buy it, the price had dropped $90, so I immediately locked my order down and sat in front of my door like Scott Pilgrim to receive my item.

A few days later (Today), I came home to find a beat-up cardboard box duct-taped to another crappy box to make it longer, laying on my porch in plain sight (Of a highly-trafficked neighborhood). I picked it up, expecting it to weigh a few pounds, but was surprised to find out it was extremely light-weight and clinking around inside. I cut open the box only to discover a shrink-wrapped skateboard deck. No wheels, no trucks and no receipt or stuffing inside to protect it.

So not only was it not a longboard with wheels as the pictures and description on the site would have you believe, but it was a completely wrong graphic. I have emailed GoHastings, but judging by what I've seen here, on their Facebook and on Amazon, I won't be getting any feedback from them through email. I will post a follow up after I get a response from them. My advice, if you're ever wanting to buy anything from their site or through their Amazon account, do not.

Never deal with them outside of one of their stores.

Customer support is nonexistent and their pullers pay no attention to orders and shipping.I will never be buying from them again.

Review about: Star Wars Chewbacca Longboard.

I liked: Price.

I didn't like: Receiving the wrong item.

Review #638075 is a subjective opinion of a user.

Customer service
Reason of Review / Monetary Loss Wrong item / $99
Preferred solution Deliver product or service ordered

Had an Experience with Go Hastings?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"I am a professional columnist and consumer product analyst. There is a "body language" present between the lines when someone writes reviews and complaints. There are big red flags when..." Read more
"Im happy. Really nice shoes, good quality, good price, anda the size is right. I would like buy more items in this shop, good comunication . I am pleasantly surprised...." Read more
"Ruined my new kitchen floor! The simply fit exercise board has ruined my new kitchen flooring in 2 places! Beyond devastated!! They point out that it can be used on..." Read more
"I took my daughter and 3 of her friends to Sky Zone in Florence, AL. Before I attempted the Warrior Course, I asked the girl that was working the section..." Read more
"I ordered 2 pictures and when I received them, the frames were broken on both of them. The quality was not as nice as it looks on their website. I..." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more
"I ordered a sectional sofa from 1Stopbedroom on 2-20-2017. Almost immediately, I received a confirmation email for my order, stating it would be delivered in 4-6 weeks. Just as immediately,..." Read more
"I always have issues finding trendy clothes that fit me perfectly. Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to..." Read more