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Updated by user Jul 18, 2022

Company fixed the issue and I have been provided with apology. It was resolved because they finally sent the confirmation email but not being able to book tours due to no space was not resolved. Don’t buy this pass within 4 weeks of visiting and area so you have time to book tours and get your money’s worth.

Original review posted by user Jul 18, 2022

My email confirmation of tickets did not go through for 36 hours and only after I sent a flurry of emails, whatsapp messages and wrote to you.we were only in Barcelona for 3 more days and so we received our tickets just under the minimum time we would need for a 2 day pass. You cannot get ahold of a customer service person except by researching this website.

It was frustrating.

Once we received the tickets, many of the tours required an email request or online booking and did not have slots available. So overall, the tickets were a little useless.

We made the best of it and rode the city tour bus and did a walking tour with tapas and an hour harboring cruise. It was a little less than the cost of the go city pass after all was said and done. Some of the exhibits were just walk up and show the pass which was nice.

I also would not have known which museums to visit without the pass. So, on a positive note, it was a good tour guide.

I wont be purchasing it again.

User's recommendation: Recommend against.

Preferred solution: Apology.

Location: Neuilly-Sur-Seine, Ile-De-France

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