Customers in the United States and Canada can contact Glooko's support by calling the toll-free helpline at (800) 206-6601. For SMS or text support, (650) 720-5310 is the number available for clients in the countries mentioned above. Consumers from other parts of the world can consult the company's representatives at +4 (631) 762-0888 for information and help. Lastly, for legal or DMCA inquiries, (888) 738-3646 is the Glooko phone number to reach the relevant agent during working hours.
There are seven emails to contact Glooko customer service. However, they are specific to different departments and must be used accordingly. Consumers with API and EHR questions can write to api@glooko.com. For media-related inquiries, please contact the relevant agent at pr@glooko.com. Those seeking to report security concerns or ask relevant questions can email security@glooko.com. Glooko's contact email, feedback@glooko.com, is available for product suggestions. To request assistance with a query or concern, use help@glooko.com and support@glooko.com for consultation. Finally, if you need help with DMCA inquiries, email your request to legal@glooko.com and expect a response within several hours or a day.
Customers can seek effective solutions to complex and sensitive issues by visiting the Glooko headquarters at 579 University Ave., Palo Alto, California 94301, United States. However, it requires them to make an appointment in the relevant department over the phone beforehand. Consumers who find it inconvenient to visit the corporate office can consider relaying their concerns via written correspondence to the Glooko address. That is also a secure method and will ensure the best possible solution to their problem.
Glooko support responds to user requests between 8:00 AM and 8:00 PM ET, Monday through Friday. Therefore, it is recommended to reach out during these hours, especially if you need immediate help. For assistance outside working hours, several options are available, including emailing and accessing self-help resources.
To connect with company representatives for demonstrations, general questions, or partnership inquiries, complete the online form on the Glooko website. That will require you to specify the category of your question, your role, and your status. Users must also provide their full name, work email address, company name, country, phone number, and a brief description of their concern to receive better assistance. However, Glooko's contact form might not ensure a prompt response. Therefore, in urgent cases, a better option is to seek real-time assistance via live chat, which is available Monday through Friday from 7:00 AM to 4:00 PM PST. The company also features a Help Center that offers a wealth of troubleshooting guides, detailed articles, FAQs, and documentation to help resolve common issues. Users can also contact Glooko's customer service via social media at Facebook, Instagram, X, and LinkedIn or follow the company on YouTube for updates.
