Sinamar, Isabeia Province
0 comments
Not resolved

August 14, 2016

Dear Globe Philippines:

I am G-one T. Paisones; a plan user of Go Surf Plan 999. I will ask your assistance regarding my excess bill in my plan. Below are the details of my contacts and account:

Name: G-one T. Paisones

Address: Andil, Baroy, Lanao del Norte

Plan: Go Surf Plan 999

Globe Tattoo Sim Number: 09778345708

Account Number: [REDACTED]Contact number: 09274291191

I would like to request to get refund or eliminate the excess bill in my plan. The plan is Go Surf Plan 999 and it has bill cap of 1500 pesos only; but recently my payment reaches more than 1600 pesos; and recently Globe alerted me that I had not pay 1800 pesos even though past days away I had able to pay my bills.

Attached herein are the proofs of my payment.

I am hoping for your dynamic and urgent response.

Best Regards,

G-one T. Paisones

Review about: Globe Tattoo Plan Go Surf 999.

I didn't like: Excess bills.

Review #900140 is a subjective opinion of a user.

1.1
Billing Practices
Value for money
Advertised vs Delivered
Reliability
Discounts and Special Offers
Diversity of Products or Services
Style and Design
Warranty
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Website
Coverage Area
Price Affordability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Price reduction

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