The first order occurred a few years ago. They were a
pair of gradient tinted, rimless, prescription glasses.
After waiting over a month, they arrived. When initially
worn, they were crooked on my face. No amount of frame
twisting could remedy the misalignment, which caused
double-vision. After close inspection, I discovered that
the holes drilled through the lenses where the bridge
was mounted were misaligned. Also, the holes for each
temple were not parallel.
I took pictures of this mess on graph paper to prove the
defect. A refund without the need to return the unusable
glasses was eventually given.
The second order occurred in 2016. They were a pair of
clear rimless, prescription glasses. The wait was only 3
weeks this time. One plastic cap was glued backwards to
the eye-facing surface of the lens to secure the bridge
through the drilled hole, causing it to extend 2mm
toward my eyeball, and weaken the mount to the bridge. I
risk a scratched cornea should my airbag ever deploy.
The third order occurred in 2016. They were a pair of
brown-tinted, rimless, prescription glasses. The wait
was 3 weeks. The installed lenses were the wrong size
and shape despite explicit instructions on the web form
and subsequent email. I sent photos of this error. I was
required to mail them back at my own expense before a
replacement could be sent.
The replacement was not expedited, taking the same 3
weeks. This time, the tint was gray instead of brown. I
sent photos to complain. The reply was that they were
brown. I resent photos of the previous brown glasses
with the wrong lenses to show them the difference and
demanded a refund. They asked me to mail this second
pair to them at my own expense.
I filed a dispute with my credit card company.
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