San Francisco, California
0 comments
Not resolved

The first order occurred a few years ago. They were a

pair of gradient tinted, rimless, prescription glasses.

After waiting over a month, they arrived. When initially

worn, they were crooked on my face. No amount of frame

twisting could remedy the misalignment, which caused

double-vision. After close inspection, I discovered that

the holes drilled through the lenses where the bridge

was mounted were misaligned. Also, the holes for each

temple were not parallel.

I took pictures of this mess on graph paper to prove the

defect. A refund without the need to return the unusable

glasses was eventually given.

The second order occurred in 2016. They were a pair of

clear rimless, prescription glasses. The wait was only 3

weeks this time. One plastic cap was glued backwards to

the eye-facing surface of the lens to secure the bridge

through the drilled hole, causing it to extend 2mm

toward my eyeball, and weaken the mount to the bridge. I

risk a scratched cornea should my airbag ever deploy.

The third order occurred in 2016. They were a pair of

brown-tinted, rimless, prescription glasses. The wait

was 3 weeks. The installed lenses were the wrong size

and shape despite explicit instructions on the web form

and subsequent email. I sent photos of this error. I was

required to mail them back at my own expense before a

replacement could be sent.

The replacement was not expedited, taking the same 3

weeks. This time, the tint was gray instead of brown. I

sent photos to complain. The reply was that they were

brown. I resent photos of the previous brown glasses

with the wrong lenses to show them the difference and

demanded a refund. They asked me to mail this second

pair to them at my own expense.

I filed a dispute with my credit card company.

Review about: Rimless Prescription Eyeglasses Sunglasses Glasses.

I liked: Price.

I didn't like: Wait, Incompetence.

Review #828394 is a subjective opinion of a user.

2.1
Discounts and Special Offers
Reliability
Customer service
Insurance Plans Acceptance
Diversity of Products or Services
Staff
Website
Reason of Review / Monetary Loss Damaged or defective / $125
Preferred solution Full refund

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