Clute, Texas
Not resolved

My credit information was stolen and a purchase was made for glasses from person who stole my information had the glasses mailed to my home address, however, there was not invoice in the box.

I called costumer service and provided the tracking number and was told I would receive a return label through email. I never received an email. I attempted to email customer service, but without the order number or the email address the person who stole my information used, I never received a response. So, not knowing what to do I held onto the glasses while I tried to have my bank dispute the transaction.

2 months later, my bank finally gave me the transaction information and a copy of the invoice, but stole me to return the product and to take up the issue with glassesusa. I attempted to call and email the company numerous times explaining the situation. Each time I was given a generic response and that a supervisor would get back to me, or to call around the time they may be available. I was never contacted and could never get a hold of anyone in management.

Their customer service is awful and this company would not help me with the fraudulent purchase. I returned the glasses once I had proper information to identify the product. They now have the glasses and refuse me a refund for this illegal purchase that was made by someone who provided false information.

I would never trust buying from a company that doesn't take these matters seriously and will not help you.Credit fraud is illegal, however, is okay with it as long as they get the money in the end.

I didn't like: Lack of management support.

Review #889534 is a subjective opinion of a user.

Customer service
Glassesusa Customer Care
Reason of Review / Monetary Loss Poor customer service / $138
Preferred solution Full refund

Had an Experience with GlassesUSA?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"After about one year, my RayBan sunglasses are starting to perish quite badly on the earpieces. What really poor quality indeed. This makes me wonder is just purchasing a less..." Read more
"In February of this year my retina detached, causing the vision in my left eye to require a much stronger prescription. I was unable to wear my contacts and..." Read more
"I have owned my glasses for a little more than 3 months, only wear them at night after removing my contacts so very little use. My Milano Silver glasses..." Read more
"I received a coupon via email for 50% "flash sale". So I went to the site and picked out a pair of glasses. The price of the..." Read more
"An extremely disappointing and unprofessional real estate agent. Mr. Doring showed up late to several of our scheduled meetings, was often hard to reach on his phone in between, and..." Read more
"My purchase was based on brand reputation and 10 year guarantee. I've had my washing machine for 2 years now. The spinning noise isn't the same as the sound it..." Read more
"Ordered 1 GB Receiving 40 MB WTF!! Already contacted Consumer support, they told me to downgrade if I didn't like it. 100 words why !!! they just suck Dummy Text..." Read more
"A better company name would be Epic Disaster. I bought two soccer nets for my kids PTA. I ordered 8x24x4x10 nets. The nets I got were 8x26x0x12, needless to say..." Read more