To reach out to the online store of glasses, sunglasses, and lenses representative in real time, use the following Glasses Direct customer service number: +44-179-374-6601. The dedicated specialist who processes calls at this line can assist you with various matters: sharing advice on how to choose the right product for your vision and eyes, placing an order online, resolving technical issues, etc. We recommend that you have your order number and the product name at hand during your communication with the Glasses Direct customer service manager by phone. Such information will help to expedite the resolution process.
For written inquiries, send a letter with your questions or requests to the following Glasses Direct email address: ask@glassesdirect.co.uk. This channel of communication is suitable for a wide range of matters related to the online store. To receive a prompt response from the customer care manager, add your order number and a product name in the body of your letter.
Send official correspondence to the following Glasses Direct address: Glasses Direct Gemini House, Hargreaves Road, Groundwell Wiltshire, England SN25 5AZ, United Kingdom. This is the central company offices, where sales, marketing, customer support, and other departments are concentrated.
Phone support is available during the following business hours: Monday through Friday from 7 a.m. to 8 p.m. GMT+1. On Saturdays and Sundays, the customer support team is available from 9 a.m. to 4 p.m. GMT+1. If you choose written communication, be ready to wait for a response within 24 hours.
Glasses Direct offers various options for online communication on its official website to choose from. For real-time communication with a virtual assistant, click on the bubble icon in the bottom-right corner. Such an action will open an online chat window, where you should type your question in the “Send a message” field. You can also visit the “Contact us” page, where click on the telephone number or email address.
