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My daughter's car was towed from the Giant parking lot in State College, Pa. The store was at the intersection of Atherton and College Avenue.

She left the car there for several hours while we visited the college. On our return, we did not her car. We were panicked. We learned that it had been towed.

When i went back into the lot, i could not see any visible signs about thr possibility of being towed. When we called the company after getting the information from customer service at your store, we were informed that the sign was posted at the entrance. We had not seen the sign. We ended up having to pay $168 to retrieve her car.

The customer service rep said that the store had nothing to do with this. However, this action reflects on your store. Not sure of all the relationships with regard to this towing policy, but it seems to be very aggressive. There need to be better posted signs in the parking lot and most defintely in each of the stores in the plaza.

Second, it seems like a first time offense should be given some type of warning before having the car towed.

I am furious beyond belief. I plan on making sure to make my other grocery purchases at a nearby Weiss or Wegman's store instead of Giant.

Reason of review: Poor customer service.

Location: Mechanicsburg, Pennsylvania

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Is parking difficult at or near the College? I ask the question feeling you already know the answer.

Customers desiring to conduct business in the store should not be inconvenienced by vehicles parked in the lot - if they are not shopping in the store.

If this has been going on for an continuous basis - it may have been detected and action was taken to discourage this act again. Guess you object to being caught.

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