Giant Bicycle Phone Numbers and Emails

Toll-Free Number:

  • (800) 874-4268

Customer Service:

  • (805) 267-4600

Giant Bicycle Emails:

Customer Service
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PissedConsumer Club

Contact Information

Giant Bicycle Website:

Giant Bicycle Help Center:

Corporate Office Address:

Giant Bicycle, Inc.
3587 Old Conejo Road
Newbury Park, California 91320-2122
United States

Giant Bicycle Rating Based on 13 Reviews

Rating details

2.3
more details
Product or Service Quality
Style and Design
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Giant Bicycle's Customer Service?

Donyell Yku
Donyell Yku
Feels Disappointed | Feb 26, 2024

The product is first class but the after sale service isn’t good. It’s a very expensive bike that I ride most days so I really wanted to know asap what was to be done.

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Kaprice Gyl
Kaprice Gyl
Feels Satisfied | Feb 23, 2024

Very frustrating at first. The communication between their rep and the bike shop was very poor, therefore the shops communication to me was poor. All people want to know is the status of their situation.

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Suellen Aox
Suellen Aox
Feels Disappointed | Sep 26, 2023

There was none and that’s the reason for the 3 rating. Customer service is nowhere close to your competitors.

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Rodriquez Xxw
Rodriquez Xxw
Feels Disappointed | Aug 09, 2023

No one from giant contacted me about my issues. I can see why this site is called pissed off.

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Francisco R Dle
Francisco R Dle
Feels Neutral | Mar 16, 2023

Giant bicycles never got back to me.

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Corey G Rym
Corey G Rym
Feels Neutral | Jan 10, 2023

I got my question answered with him about eight hours

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Summary of Giant Bicycle Customer Service Calls

98 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Giant Bicycle?

Request for Information Question:

  • “Checking on the status of my bike”
  • “I need to know what year my bike is”
  • “Technical question”

Product/ Service Question:

  • “Warranty”
  • “Warranty claim but no one had told me what was going on with it?”
  • “Does giant make an internal dropper post that work on talon2 med frame 29" wheels s/n K7GK94272”

Activation/ Cancellation Question:

  • “Cancelation”
  • “To cancel an order”

Return/ Replace Question:

  • “Return”
  • “Need replacement part”

Payments and Charges Question:

  • “My brother-in-law left his charger at the in-laws and he can't charge it. Check for him to see if I can get one.”
  • “Battery charger to buy”

Staff Question:

  • “Poor web page and service”
  • “Poor customer services”

Shipping and Delivery Question:

  • “Bike size check”

Cards Question:

  • “Need to switch credit card on order”

Other Question:

  • “Battery charging issues”
  • “Bike purchase”
  • “Bottom bracket”

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