Dallas, Texas
1 comment
Not resolved

Definitely listen to the other reviews here in regards to Gexa Energy being scammy. They charged me a $299 fee in April that I had no idea about. I had to call in and deal with customer support for hours trying to identify what this charge was. Turns out it was a mistake withdrawal from their end which was noted as a "deposit fee".

They said they would process a refund check for me. It's been 2 weeks. I called back in today and they said the check is now being processed and will be complete soon. Once the check processes, they will mail it to me which will take another 2+ weeks.

So they can mistakenly charge me $299 instantly but it takes more than a month to refund that back to me? Yikes. As an apology for the inconvenience, their rep told me he can get me a lower rate... if I signed a contract extension with them hahahaha. That's their apology... what?

Never had this issue with any other electricity provider. Back to the drawing board on powertochoose.org

I liked: Original contract price.

I didn't like: Customer service, Poor customer service, Incompetency, Attitude, Billing, Business practices.

Review #849662 is a subjective opinion of a user.

1.5
Website
Customer service
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
Staff
Value for money
Reliability
Price Affordability
Additional Fees
PRODUCT OR SERVICE Gexa Energy Customer Care
Reason of Review / Monetary Loss Poor customer service / $299
Preferred solution Full refund

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Anonymous
#1161010

Try www.energychoiceexperts.com to choose your next energy provider. They have deciphered the plans on powertochoose and find the plan that has the lowest annual cost based upon your usage profile for the past 12 months, not an useless average usage.

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