Georgia Boot Phone Numbers and Emails

Toll-Free Number:

  • (866) 442-4908

Customer Service:

  • (866) 442-4908

General Info:

  • (740) 753-1951

Headquarters:

  • (740) 753-9100

Georgia Boot Emails:

Customer Service
General Info

Georgia Boot Contact Information

Georgia Boot Website:

Georgia Boot Online Chat:

Corporate Office Address:

Georgia Boot, LLC
39 E Canal St
Nelsonville, Ohio 45764
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 9:00 pm

Saturday - Sunday: 8:00 am - 5:00 pm

Edit Business Info

How to contact Georgia Boot

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Georgia Boot Rating Based on 2 Reviews

Rating details

1.6
more details
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty

Rating stats

Rating trend

Summary of Georgia Boot Customer Service Calls

21 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Georgia Boot Customer Service?

Shipping and Delivery Question:

  • “Boots still not delivered”

Product/ Service Question:

  • “My boot is leaking”

Staff Question:

  • “Customer service complaints”

Other Question:

  • “Boots are splitting apart”
  • “Boots only a month old are garbage”
  • “My boots”

About

Georgia Boot Return Policy
To read more: https://www.georgiaboot.com/on/demandware.store/Sites-georgia-Site/default/Order-InitiateReturnLabelProcess
Georgia Boot Warranty
The User's browser's Javascript functionality is turned off. Please turn it on so that The Client can experience the full capabilities of this site. GEORGIA BOOT is a federal registered trademark of Rocky Brands, Inc. All Georgia Products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship. This warranty also covers Gore-Tex bootie liners against leakage for 1 year. All boots with Georgia waterproof constructions are guaranteed waterproof for 6 months from date of purchase. The Georgia warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer. The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear.
To read more: https://www.georgiaboot.com/warranty/product-warranty.html
Georgia Boot Terms of Service
To read more: https://www.georgiaboot.com/terms/terms.html
Georgia Boot Privacy Policy
The Customer's browser's Javascript functionality is turned off. Please turn it on so that The User can experience the full capabilities of this site. The User's privacy is important to Rocky Brands. To protect the privacy of the visitors (The Customer) to the Georgia Boot websites (the "Sites"), Georgia Boot (www.georgiaboot.comuscompany's) has developed this Privacy Policy (this "Policy") to explain Georgia Boot's' online information practices and the choices The Client of Georgia Boot can make about the way The User's information is collected and used. Please read below for more specific information on the type of information that Georgia Boot collect and how Website use it. Georgia Boot will ask The Client of Georgia Boot when The Company need information that identifies The User of Website individually or allows Website to contact The Customer directly ("personal information"). In connection with these activities, The Company may ask The Customer for contact information such as The Customer's name, telephone number, and email address.
To read more: https://www.georgiaboot.com/privacy-policy/privacy-policy.html
Georgia Boot FAQ
To read more: https://www.georgiaboot.com/faq/faqs.html
Top Georgia Boot Products

Boots

Georgia Boot Pros and Cons

Pros: Pleasant customer service

Cons: Warranty for defects, Quality of product

Georgia Boot reviews and complaints

Georgia Boot is ranked 770 out of 2346 in Footwear and Clothing category

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