Skip to content
Write review For Business
  • Login

Contact Genomelink Customer Service

Genomelink Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
Call customer service

Genomelink Email:

General Info
Send Message
Is this your business?

Genomelink Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call Genomelink is 8009525210.

  • The longest wait times are on Thursday, while the shortest are on Saturday and Sunday. The average call time is 1 minute.

  • People call Genomelink mainly because of request for information, refund and account.

View full overview ›
PissedConsumer Club

Contact Information

Genomelink Website:

Genomelink Help Center:

Corporate Office Address:

Genomelink
2150 Shattuck Avenue
Berkeley, California 94704
United States

Genomelink Rating Based on 5 Reviews

Rating details

2.1
more details
Price Affordability
Location
Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is Genomelink's Customer Service?

Malaak Cdt
Malaak Cdt
Feels Disappointed | Jun 21, 2024

First of all your phone number is not a liable means of contact. Also my DNA was done using Ancestry DNA after speaking to a representative of Ancestry DNA they specifically said they do not give DNA result information to be uploaded onto other sites such as yours in doing so would result in not being able to access your DNA on Ancestry if you have questions about this get that information from them before telling the masses that it just requires an upload. That's absolutely untrue according to what I was told.

Read full quote
Bonilla A
Bonilla A
Feels Disappointed | Jul 22, 2023

Not great because I am having a difficult time changing my email address

Read full quote
Lina Z Wrn
Lina Z Wrn
Feels Disappointed | Apr 20, 2023

I paid to discover more about my ethnicity background and about the traits and I received the results in less then an hour, which made me doubt about the page. When I opened it, I turned out tu have literally everything in my ethnical background, but mostly Irish, British and Iberian, what I have literally 0 as a result in Myheritage.com and all the history from my family. I am a pure Lithuanian-Belarusian Askhenazi, but your page did not show any of these. And lastly, apparently I had all the possible diseases in my genes according to you. I'm so sure it's fake and the whole page is a scam, I regret so much spending my money on that. I wish your customer service were kind enough and they refund me.

Read full quote
Darren F Frb
Darren F Frb
Feels Disappointed | Dec 15, 2022

I didn't receive an answer from them yet about the Hunter Gatherer and Farmer purchase on why it's only available for customers who used there Ancestry DNA or 23 and me accounts and not available for customers who used there My Heritage account .

Read full quote

Summary of Genomelink Customer Service Calls

60 TOTAL
CALLS
00:35 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Genomelink?

Request for Information Question:

  • “Would like to know how to upload my African Ancestry results to your site?”
  • “I have questions of what kits to buy”
  • “I need to talk to customer service”

Refund Question:

  • “Refund”

Account Question:

  • “DNA Reports take too much money out of my bank account I need that money back ASAP”
  • “Mix up with account profiles”
  • “Y’all keep taking money out of my account even after I’ve canceled my subscription”

Payments and Charges Question:

  • “Wonder what happened with the $135 I paid in December/24”
  • “Billing question”
  • “Charges”

Product/ Service Question:

  • “Failed report”
  • “Upset”
  • “Purchase”

Activation/ Cancellation Question:

  • “Cancel”
  • “To cancel a service!”

Staff Question:

  • “Unhappy with service”

Return/ Replace Question:

  • “Change email address”

Other Question:

  • “Too much to pay”
  • “For months i canot get on the page”
  • “Dna results”

Compare Genomelink Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Genomelink? What happened? What can we help you with?
Submit review Don't show this popup