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Genomelink Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
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Genomelink Email:

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Genomelink Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Genomelink is 8009525210.

  • The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 12 seconds.

  • People call Genomelink mainly because of request for information, refund, payments and charges.

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PissedConsumer Club

Contact Information

Genomelink Website:

Genomelink Help Center:

Corporate Office Address:

Genomelink
2150 Shattuck Avenue
Berkeley, California 94704
United States

Genomelink Rating Based on 5 Reviews

Rating details

2.1
more details
Location
Price Affordability
Customer service
Reliability

Rating stats

Rating trend

How Good is Genomelink's Customer Service?

Malaak Cdt
Malaak Cdt
Feels Disappointed | Jun 21, 2024

First of all your phone number is not a liable means of contact. Also my DNA was done using Ancestry DNA after speaking to a representative of Ancestry DNA they specifically said they do not give DNA result information to be uploaded onto other sites such as yours in doing so would result in not being able to access your DNA on Ancestry if you have questions about this get that information from them before telling the masses that it just requires an upload. That's absolutely untrue according to what I was told.

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Bonilla A
Bonilla A
Feels Disappointed | Jul 22, 2023

Not great because I am having a difficult time changing my email address

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Lina Z Wrn
Lina Z Wrn
Feels Disappointed | Apr 20, 2023

I paid to discover more about my ethnicity background and about the traits and I received the results in less then an hour, which made me doubt about the page. When I opened it, I turned out tu have literally everything in my ethnical background, but mostly Irish, British and Iberian, what I have literally 0 as a result in Myheritage.com and all the history from my family. I am a pure Lithuanian-Belarusian Askhenazi, but your page did not show any of these. And lastly, apparently I had all the possible diseases in my genes according to you. I'm so sure it's fake and the whole page is a scam, I regret so much spending my money on that. I wish your customer service were kind enough and they refund me.

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Darren F Frb
Darren F Frb
Feels Disappointed | Dec 15, 2022

I didn't receive an answer from them yet about the Hunter Gatherer and Farmer purchase on why it's only available for customers who used there Ancestry DNA or 23 and me accounts and not available for customers who used there My Heritage account .

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Summary of Genomelink Customer Service Calls

41 TOTAL
CALLS
00:12 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Genomelink?

Request for Information Question:

  • “Inquiry”
  • “Question about my account”
  • “Results question”

Refund Question:

  • “Refund”

Account Question:

  • “Y’all keep taking money out of my account even after I’ve canceled my subscription”
  • “Subscription help”
  • “Log in problems”

Payments and Charges Question:

  • “Billing question”
  • “Charges”
  • “Charged after canceling subscription”

Product/ Service Question:

  • “Failed report”
  • “Upset”
  • “Purchase”

Staff Question:

  • “Unhappy with service”

Return/ Replace Question:

  • “Change email address”

Other Question:

  • “Problems”
  • “Regarding my DNA test”
  • “Parent match”

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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