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How Good is Genomelink's Customer Service?
I paid to discover more about my ethnicity background and about the traits and I received the results in less then an hour, which made me doubt about the page. When I opened it, I turned out tu have literally everything in my ethnical background, but mostly Irish, British and Iberian, what I have literally 0 as a result in Myheritage.com and all the history from my family. I am a pure Lithuanian-Belarusian Askhenazi, but your page did not show any of these. And lastly, apparently I had all the possible diseases in my genes according to you. I'm so sure it's fake and the whole page is a scam, I regret so much spending my money on that. I wish your customer service were kind enough and they refund me.
I didn't receive an answer from them yet about the Hunter Gatherer and Farmer purchase on why it's only available for customers who used there Ancestry DNA or 23 and me accounts and not available for customers who used there My Heritage account .
Summary of Genomelink Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Genomelink?
- “Log in problems”
- “How come Genolinks only allows Ancestry DNA and 23 and Me accounts to purchase the Farmers/Hunter Gatherer report and not the My Heratige DNA account ?”
Payments and Charges Question:
- “Charged after canceling subscription”
- “Mistake in payment”
Request for Information Question:
- “Results question”
- “Question about my account”
- “Can you get dna sample from toothbrush”
- “Subscription help”
- “Email offer”
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