Geno Palate Phone Numbers and Emails

Toll-Free Number:

  • (833) 328-4436
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Geno Palate Emails:

Customer Service
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Geno Palate Website:

Geno Palate Help Center:

Corporate Office Address:

GenoPalate Inc.
10437 W Innovation Drive, Suite #518
Milwaukee, Wisconsin 53226
United States

Geno Palate Rating Based on 3 Reviews

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How Good is Geno Palate's Customer Service?

Patricia G Lqx
Patricia G Lqx
Feels Disappointed | Jan 10, 2023

Having contacted them 3x (twice by phone and 1 email) I have yet to speak to a person to address my cancellation and refund request.
I guess I qualify as a pissed consumer.

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Dalina Qjc
Dalina Qjc
Feels Disappointed | Nov 14, 2022

Well I sent them I do years ago and decided I wanted to retest my dna to see if it matches what I sent from another company so I get a message that they can’t send sample to test because I don’t have an account
I do have an account
Tried to call several times and tried to explain by email to no avail
Not one word
Been weeks

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Summary of Geno Palate Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Geno Palate?

Refund Question:

  • “Is a refund possible”
  • “Refund”

Payments and Charges Question:

  • “Double charge”

Activation/ Cancellation Question:

  • “Cancel”

Return/ Replace Question:

  • “Returned my unused kit and want them to process my refund.Only real means of adressing anything is via Email and response can take 24-48 hrs.if the 1st email does not adress the issue you than repond and another 24-48 hrs for another response..Just”

Staff Question:

  • “Not heard from customer service”

Shipping and Delivery Question:

  • “The post office never delivered and said there tetiring because there was no address on package”

Other Question:

  • “To find order to send with cheek swab”
  • “Don't know what my order number is”

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