Geno Palate Phone Numbers and Emails

Toll-Free Number:

  • (833) 328-4436
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Geno Palate Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Geno Palate Website:

Geno Palate Help Center:

Corporate Office Address:

GenoPalate Inc.
10437 W Innovation Drive, Suite #518
Milwaukee, Wisconsin 53226
United States

Geno Palate Rating Based on 3 Reviews

Rating details

1.3
more details
Price Affordability
Product or Service Quality
Value for money
Customer service

Rating stats

Rating trend

How Good is Geno Palate's Customer Service?

Patricia G Lqx
Patricia G Lqx
Feels Disappointed | Jan 10, 2023

Having contacted them 3x (twice by phone and 1 email) I have yet to speak to a person to address my cancellation and refund request.
I guess I qualify as a pissed consumer.

Read full quote
Dalina Qjc
Dalina Qjc
Feels Disappointed | Nov 14, 2022

Well I sent them I do years ago and decided I wanted to retest my dna to see if it matches what I sent from another company so I get a message that they can’t send sample to test because I don’t have an account
I do have an account
Tried to call several times and tried to explain by email to no avail
Not one word
Nothing
Been weeks

Read full quote

Summary of Geno Palate Customer Service Calls

10 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Geno Palate?

Refund Question:

  • “Is a refund possible”
  • “Refund”

Payments and Charges Question:

  • “Double charge”

Activation/ Cancellation Question:

  • “Cancel”

Return/ Replace Question:

  • “Returned my unused kit and want them to process my refund.Only real means of adressing anything is via Email and response can take 24-48 hrs.if the 1st email does not adress the issue you than repond and another 24-48 hrs for another response..Just”

Staff Question:

  • “Not heard from customer service”

Shipping and Delivery Question:

  • “The post office never delivered and said there tetiring because there was no address on package”

Other Question:

  • “To find order to send with cheek swab”
  • “Don't know what my order number is”

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