Contact Geni Customer Service

Geni email is orders@geni.com. This is the mailing box of the customer care department. Clients can use email communication as the formal way to get information about the services, payments, membership issues, confidentiality and to solve problems. The firm allows you to create the family tree of your ancestors and former generations. Whether you have concerns about the truth of information or technical difficulties with the files uploading or processing, turn to the mailing box for the solution. For legal support you can turn to the subscriptions@geni.com.

Geni address is P.O. Box 4015 Burbank, California 91503 United States. This is the location of the Geni headquarters. The company renders services online, thus the other offices are absent. The correspondence, claims and other documents can be sent to the post office address.

Geni hours are Monday through Friday from 8 a.m. to 9 p.m. EST. The operation time varies during the national holidays and weekends of the Geni support team. Some contact methods like online resources and email requests are available despite the operation time.

Geni website offers to check the specific services and chances. At the top of the page you can choose the People, Projects, Genealogy or DNA Tests category to review what these services offer. The platform allows you to start the Family tree. Insert your name, date of birth and click Start My Family Tree to launch the search.