Contact Genesys Customer Service

Dial the Genesys phone number, 1-888-436-3797, to speak with a software company representative in real time. This line is suitable for customer support regarding the company’s products, services, and general matters. It is valid within the United States territory. If you are going to call outside the US, use the following international Genesys contact: +1-650-466-1100. Cannot speak with the manager by phone? Send a fax to +1-650-466-1260.

To contact the Genesys customer service specialist regarding general inquiries, fill out a contact form. This format of email communication is available on the “Contact Us” page of the official company website. If you have accessibility issues, report them at accessibilityfeedback@genesys.com. In this case, indicate “Accessibility Feedback” in the subject line and describe the nature of your issue in the body of the letter. If you have questions related to the privacy policy, direct them to the data privacy officer at DataPrivacy@genesys.com. Regarding terms of use, use the following Genesys email address: legal@genesys.com.

The Genesys headquarters is situated in the United States at 1302 El Camino Real, Suite 300, Menlo Park, CA 94025, United States. There, key departments taking part in creating software are concentrated. If you have significant corporate-related matters that require in-person discussion, first make an appointment in advance. Also, we recommend that you familiarize yourself with the Genesys address marked on the map to better understand how to reach the head office by car or on foot.

Genesys help is provided Monday through Friday from 8 a.m. to 6 p.m. Pacific Time Zone. This schedule applies to phone support. If you cannot contact the company during the mentioned hours, use a written format of communication. In this case, the Genesys customer care team will respond to you within 24–48 hours.

You can contact the Genesys support team online in several ways. For real-time discussion of your matter, connect with a virtual assistant by clicking on the round button in the lower-right corner. This action will open a Genesys chat pop-up window. You can also go to the “Contact Sales” page by following “Visit contact page” in the “Contact Information” block, and click on the telephone number or fill out a contact form.