Middletown Township, New Jersey
2.3K views 11 comments
Not resolved

My 17kw generac [not capitalized -- they should not be respected] generator failed during Hurricane Sandy. The generator is fully maintained, oil and filter changed after 1st 8 hours of operation. The generator is less than a year old. The authorized generac service company made three visits. They could not fix it nor is generac people helping them. The field people get little or no support from the company. At this time the generac 17kw is still down and the authorized service people do not have a clue as to why [generac does not help]! I called generac directly and you can only reach phone reps that have no technical knowledge and you cannot talk with any technician or engineer. All they do is refer more authorized electricians -- all of which are shops without the generac expert. Authorized dealers/service companies only receive TWO days training with generac.

So, the bottom line, if anyone is considering purchasing a whole-house generator DO NOT RECOMMEND generac! I would recommend Kohler. I know of people who have Kohler's and new Kohler's do not go down!

Please pass along all this information -- do not buy generac.

Monmouth County, NJ

Review about: Generator For Home.

Review #357323 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / $7000
Preferred solution Not specified

Had an Experience with Generac Power Systems?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Posted my experience with Generac/Honeywell today. I would not recommend this company nor its products...
Wall Township, New Jersey, United States #784570
Im really sorry to hear about the problems you are having with your Generac generator. We are a local dealer located in Wall, NJ. We have a great team of Generac Techs and staff on hand that would be willing to help in anyway. Please let us help take care of any needs and problems that you may have.
Aggressive Power Systems
Mark Eiflander
(732) 681-2222
I can fix you Generator over the phone.
to MasterP #840874
i have a 17kw and it has started a squealing noise at times especially when you shut it down.
Dave is right
15 year electrician here, 32 years old , if you can buy a 22 kw standby genset for 4-5 grand it's a piece of garbage . It's amazing, I install a 600 amp industrial backup generator , around 150,000$ , it never fails , someone buys a kit from loews depots for 3500$ it craps out. My advice, man up like the old days when there was no electricity, . Just kidding , buy solar, no wait , invest in wind farming, harness the power of the river of bs . You get what you pay for, don't cry when you cheap out, tears cost you too much.
Thunder Bay, Ontario, Canada #618059
Alerg, replace it? with what?? surely you would not want another one of their boat anchors! repalce it with cash would be the only answer! the old rule applies here people...you get what you pay for...if these things were remotely reputable for the cost they dump them at, real co's like kohler and onan or winco wouldnt be able to sell any product! hmmm think about it
Columbus, Ohio, United States #598433
Generac does provide tech support to it's certified dealers and if your technician couldn't figure out the problem its time to call someone else. We did our homework on companies when purchasing our generator and have been pleased with the Generac product and our service/install company. We have a friend who sells large industrial electrical jobs and his company sells Kohler. He has a Generac 20kw at his house.
I have to agree. I have a three year old Generac 17KW that has NEVER worked except to start up long enough to break. It has been broken 9 times in 3 years and the company does not feel this is a lemon. If this is not a lemon, then that means this is how they expect their products to work. That being said, DO NOT BUY A GENERAC!
As previously stated, my 17Kw Generac failed after three days [during Sandy Storm]. Finally, after my utility power was restored and after the fourth visit from a authorized Generac dealer, the generator was repaired. However, they could not explain why it failed [being almost new] and could not explain why it took them four visits and over 7 hours and four visits to fix it.

The main problem stills exisits: Generac owners are at the mercy of a very small dealer network -- who are very small companies [electricians] -- who are very busy during emergency/storms and get little or no support from Generac. The chances of getting service on your generac are two -- slim and none.

What failed: the brushes!
Why: they do not know!

But this I do know, the brushes were missed aligned. Although there is no adjustment for the brushes [they just bolt in w/ 2 screws], and after replacing them 2 prior times, they placed small washers on each screw [it appears a Generac tech finally told the dealer to try this] to move the brushes so they would contact the armature correctly. How is that for terrible/poor quality control! The question is: how many Generacs are out there with the same problem and how many more will fail next time they are needed. How long will my last next time?

This product and company cannot be trusted -- they should replace my generator.
to alagenerac #824292
Fixed 10 generators with that alignment problem. The person that machined the bearing carrier took too much metal off where the brushes are attached. That was generacs fix instead of sending out new correctly made parts

You May Also Like

"DO NOT I REPEAT DO NOT BUY FROM THIS COMPANY. This is my nephews FB as i do not have my own however i am in my 50s and Purchased..." Read more
"Had my generator serviced as per the contract by the installer in Feb. March snowstorm here i Rochester NY and the engine is done. It bent pushrods and BROKE the..." Read more
"I'm a very longtime (near 10 years) user of ZeroWater, and have almost always been happy about the water quality, but unhappy about the pitcher design and customer service. Original..." Read more
"Bought this unit 5 years ago and had it installed by a authorized installer. Paid out close to $4500.00. Unit has almost literally not worked since. I've had service guys..." Read more
"When I bought this service Over a year and a half ago i was told that ibwould have download speeds up to 25 MBPS, and that the minimum would be..." Read more
"Lyoness is a Ponzi scheme, the company has to be given credit as the best ever perceived legitimate Ponzi scheme on the planet. You are probably reading this because you..." Read more
"We have had our new "luxury" 5th wheel for 4 years and have had over 40 issues. It has gone back to Indiana to the factory 3 out of the..." Read more
"I was told to wait for my battery order to arrive by the seller. order was valued $713USD The seller went into radio silence, would not reply to emails or..." Read more