Genentech Phone Numbers and Emails

Toll-Free Number:

  • (888) 835-2555
    Drug Safety/ Adverse Events

Customer Service:

  • (877) 436-3683
    For Patient or Caregiver
  • (866) 411-4266
    gCom, Compliance and Ethics Phone Line
  • (866) 422-2377
    Genentech Access Solutions
  • (503) 992-3600
    Hillsboro Fill Finish (HFF) Facility
  • (502) 995-4600
    Louisville Distribution Center
  • (760) 231-2440
    Oceanside Product Operations
  • (707) 454-1000
    Vacaville Manufacturing Plant
  • (800) 551-2231

Business Sales:

  • (650) 225-2500
    Supplier Relations


  • (800) 334-0290
    Product Complaint Line

Fundraising/ Donations:

  • (877) 313-5778
    Corporate Giving
  • (888) 941-3331
    Genentech Patient Foundation

General Info:

  • (888) 662-6728
    Clinical Trial Information Support Line
  • (844) 287-3783
    Compassionate Use Information Line
  • (800) 821-8590
    Medical Communications


  • (650) 225-1000
  • (800) 626-3553

Investors/ Franchising:

  • (650) 225-5566
    North America
  • (650) 225-3217

Jobs/ Career:

  • (650) 225-2580


  • (650) 467-6800

Genentech Emails:

Business Sales
Supplier Relations
Customer Service
Fundraising/ Donations
Corporate Giving, The Genentech Foundation
General Info
For Disputes
Investors/ Franchising
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Genentech Contact Information

Genentech Website:

Genentech Help Center:

Corporate Office Address:

Genentech, Inc.
1 DNA Way Mailstop 258A
South San Francisco, California 94080
United States

Other Info (opening hours):

Hillsboro Fill Finish (HFF) Facility

4625 NE Brookwood Pkwy.

Hillsboro, OR 97124

Oceanside Product Operations

1 Antibody Way

Oceanside, CA 92056

Vacaville Manufacturing Plant

1000 New Horizons Way

Vacaville, CA 95688


+1(650) 225-6000
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