Update by user Aug 14, 2018
update 14 august: received a disapoint message from geekbuing : they offer to refund me the ridiculous amount of 25€ ( of course i refused, laptop is still under waranty, i want full refund or replacement ) TOTALY IRRESPONSIBLE AND IRRESPECTFULL !!!
Original review posted by user Aug 13, 2018
order n 4126628
serial number : Z L14 Q64G40170400898
3 email sent and i doubt to receive answer (2 week of silence, that say long about how you care )
usb sudently stoped working and the battery started to swell/inflate without any reason at the point to break the cover of the laptop (see the attached pictures)
it's a miracle that it didn't exploded or took fire, but what if it was the case ??? i could have been seriously injured. (of course i stopped use it)
I have no problem to buy cheap product but not at the risk of my life !!!
I PAID FOR A LAPTOP and you sent me A *** TIME BOMB !!!
How dare you sell as dangerous products ?
There is now words to describe how much i'm angry and disapointed.
Reason of review: Poor customer service.
Monetary Loss: $272.
Preferred solution: Full refund.
I liked: Competitve pricing.
I didn't like: Do not take responsebility, Worst customer experience, Not trustworthy, Are not honest people.