Truckee, California
Not resolved
2.0
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0 comments

SAW GREAT PRICE FOR NEW PHONE. I NEEDED A REPLACEMENT FOR 4 YR OLD ANDROID SAMSUNG.

NEW PHONE ARRIVED AND WILL NOT CHARGE, TURN ON, OR CONNECT TO COMPUTER. FOR THE PAST WEEK AND A HALF I HAVE SPENT HOURS TRYING TO CONTACT CUSTOMER SERVICE THRU THEIR SUPPORT EMAIL, AFTER SALE SUPPORT, AND CUSTOMER SERVICE LIVE CHAT. I STILL HAVE A BRAND NEW NON WORKING DEVICE.

THIS COMPANY IS QUICK TO TAKE YOUR MONEY AND NON-EXISTENT IF YOU NEED TO RESOLVE A PROBLEM. I AM READY TO NOTIFY THE FAIR TRADE COMISSION AND MY BANK TO RECIND PAYMENT OF FUNDS TO THIS COMPANY.

Reason of review: Poor customer service.

Monetary Loss: $170.

Preferred solution: Full refund.

Geekbuying Pros: Competitve pricing.

Geekbuying Cons: Non-existent customer service.

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