Geek Squad - Change in phone exchange policy

214 of 374 Geek Squad reviews

When I purchased my phone and protection plan, you told me the process to exchange it should it break would be simple and it was.....Now I go in and your forcing me to go online to do it.

Then you have the balls to only give me the options of: 1.

put a $250 hold on my account to get the service I originally got for free just by going into the store to replace it or don't pay and wait forever to send you a phone and you send a new one back.I WILL NEVER BUY ANOTHER DEVICE FROM YOU SO LONG AS I LIVE YOU LIARS

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Problems with payment
Product or service
Cell Phone
Review category
Telecommunications
review #560720
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Helpful? 3 Yes 3 0 No 0
Had the same issue 3 Yes 3
214 of 374 Geek Squad reviews

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