Contact Gatwick Express Customer Service

You can contact the railway company in writing through several Gatwick Express email addresses, depending on your needs. To receive customer support, direct your questions to customerservices@gatwickexpress.com. If you are interested in working in the company and want to find out about available positions or career opportunities, get in touch with a dedicated department by using the following Gatwick Express contact: hr_resourcing@gtrailway.com. To resolve privacy inquiries, contact the specialist at privacy@gtrailway.com.

Gatwick Express hours are Monday through Friday from 7 a.m. to 8 p.m. GMT+1. This schedule applies to phone and written support. To avoid longer waiting times, we recommend calling between 9 a.m. and 11 a.m., when phone lines are less busy. Note that if you send an email, a response may come within 24–48 hours, as written applications are usually processed slowly than by phone.

The Gatwick Express customer service team is also available to assist online. To use this option, go to the “Contact us” page. For this, follow the “Contact us” hyperlink in the bottom menu of the Gatwick Express website. You’ll see several options. If you need to contact Gatwick Express regarding National Rail inquiries, open the appropriate block and follow the email hyperlink. To visit one of the social media pages and send a message to the manager there, follow “Social media” in the “Explore contact us” block, choose the platform you need, and click the appropriate button.