We had the Northern Italy tour, and were transferring to Florence, while the rest of the group was continuing to Sorento. We had information stating we had a transfer to Florence from Montacatini, however our tour guide had "no transfer" on her info. She left us stranded at the hotel, did not help us get a train schedule, did not let us know we could get a train ticket at any of the Tabacco shops, and didn't even tell us how to get to the train station from the hotel. This is just one of the many complaints from many of us about our tour guide, Ana Dinis. All she did was smoke and talk on her phone. Soooo disappointing.
Product or Service Mentioned: Gate1travel Tour.