We traveled to Italy last year (Tuscany, Amalfi, Venice, Rome) and had a GREAT experience. We had a rocky start as there was a mechanical issue with our plane out of Denver. We called Jennifer, were immediately put on the next flight out on another airline, and the Gate1 rep was waiting in Venice.
I can't say enough about the experience - Jennifer, Nicole, Vanni, and our local guides were great. This is our third tour company to use. The others were good, but the best thing I can say about Gate1 is we leave in four weeks for a Rhine River cruise - with Gate 1 and are already planning to redo the Crown of Italy in 2017.
Of note - Gate1 has better hotels, better food, and better customer service than Grand European Tours or Insight - both good, but Gate1 the best.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Good customer service.
Gate1travel Pros: Vanni, Hotels and food, Customer service.