We went on MS Sound of Music 8 day Rhine River Cruise sponsored by Gate 1. River was high so river boats could not go through the locks.
The boat stayed stationary and we were bussed to and from our points of interest most days. Mid way through the trip we were transferred to hotels and bussed to destinations further down the river. We slept in 6 different beds, unpacked just as many times. Our riverboat experience became a tour bus land tour.
Gate 1 customer service offered us $100 toward future travel. No refund or discomfort compensation.
Tried to reach out to management, but we never heard back. We are extremely disappointed our hard earned vacation days were spent on a Gate 1 bus.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Poor customer service.
Gate1travel Cons: River boat cruise refund policy.