Toms River, New Jersey
Not resolved
1 comment

on September 16, 2016 we had a 4 hour vatican tour. pickup was late.

We were let off the bus 6 blocks away from entrance, herded into a lot, and left. After all others were taken in, it started to rain, drenching rain.

We had to yell at the female guide to take us inside. About three quarters into the tour, my husband started to feel ill, we asked the tour guide where we could meet her at the end.

She would not let us leave, and would not tell us where to get the bus back to our hotel. We were led to a souvenier shop, at which point were told there was no transportation back included, we were to make our own way back.

this tour from gate 1 does not tell you that round trip is included. not good, this tour should clearly state that transportation at end of tour is not included.

would not recommend this tour for booking

Product or Service Mentioned: Gate1travel Tour Guide.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Gate1Travel
#1217410

We are sorry to hear of any disappointment with your tour. Although we do try to provide as much information as possible with the tour description, and do mention the departure and drop-off area, we do regret any misunderstanding. Naturally, we do not take your concerns lightly and will share your feedback with the appropriate departments for review.