Booked a trip with Gate 1 to Iceland January 2, 2017 paid $1300 as a down payment and purchased insurance in the event that the trip needs to be canceled. Tried to cancel the trip today November 31, 2016 ( several months in advance) and was told that the deposit of $1300.00 is non-refundable.
I have traveled with this company annually for the past 10 years, and referred multiple travelers to them. It was shocking to find out that this is how they treat long time customers. Please be advised that this is a dishonest travel company.
They sweettalk you to make a reservation promising the moon and the stars, however if things don't work out, you do not get your money back.
Product or Service Mentioned: Gate1travel Vacation Package Booking.
Reason of review: Return, Exchange or Cancellation Policy.