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Booked a trip with Gate 1 to Iceland January 2, 2017 paid $1300 as a down payment and purchased insurance in the event that the trip needs to be canceled. Tried to cancel the trip today November 31, 2016 ( several months in advance) and was told that the deposit of $1300.00 is non-refundable.

I have traveled with this company annually for the past 10 years, and referred multiple travelers to them. It was shocking to find out that this is how they treat long time customers. Please be advised that this is a dishonest travel company.

They sweettalk you to make a reservation promising the moon and the stars, however if things don't work out, you do not get your money back.

Product or Service Mentioned: Gate1travel Vacation Package Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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Perplexing is that November 31 doesn't exist and I am reading this complaint on November 14th.

I question the truthfulness of this writer's complaint.


Do you live in the future? Today is 11/5/16..

fake review


Did you ask to transfer that deposit to another trip at a later date? We have done this numerous times.


They tell you up front the deposit is non refundable but if you purchase the insurance that should cover the non refundable portion. The deposit is mostly air plus a deposit on land.

Air retains value for one year from date of purchase during which time you can pay to change your ticket & re-use it. Most insurance companies won't refund air until that one year is up when the ticket no longer has value


you need to buy cancel for any reason insurance with allianz

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