Sacramento, California
3.7K views
Not resolved
2.2
Details
Customer service
Discounts and Special Offers
Price Affordability
Staff
Website
2 comments

we purchased 2 tours from Gate 1 in October of 2013 for four people beginning on June 27, 2014, starting from Sacramento to Rome, Venice, and continuing to Athens,Creete, Santorini, Paros, Mykonos, ending in Athens, and followed by the second tour which started in Athens and continued to Meteora, Delphi, Kalambaka, Athens, and with a three days stop in Paris in our way back home to Sacramento. It was of course, international tickets, or that's what we thought, until we were getting the plane in Athens, in our way back home,when we realized that Gate 1 had purchased local tickets for us which did not allow luggage.

They charged us each 45 Euros per person for our single luggage. We contacted Gate 1 immediately, and tried to get the 45 Euros per person refunded to us, but they never did. We feel that it was totally unprofessional on their part, especially when they did not even bather to ask us about any options before the ticket was purchased. If they had asked us, the extra amount to be paid would had been 30 dollars per person, instead of 45 Euros!

You purchased such a tour from them, expecting them to really use their knowledge to find you the best offer, and they don't. Also, we got stuck in Creete the day that we were supposed to take the ferry to Santorini, and it took all day for them to get back to us to tell us that there was nothing to do that day.

We had to contact my son in the states in order to find out that there was a flight to take from Creete to Santorini, and even when we gave them all the information about the flight, including the price and of course, that we were willing to pay the difference, they still took so long to get back to us that we ended up paying more for the flight.

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Problems with payment.

Monetary Loss: $220.

Preferred solution: Full refund.

Gate1travel Pros: Tour people in greece.

Gate1travel Cons: Refund policy, International luggage charges.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1440066

We just came back from a wonderful, informative trip to Iceland. However, we were not informed by Gate 1 that there were various types of Economy tickets.

We had NO idea that they had booked us on a new classification of Economy called Economy Light which allowed NO free checked luggage. When we got our invoice it stated Economy tickets which we expected...no mention of type of Economy. When we checked in we were told it would be $69.00 per bag checked and the same for our return flight. Gate 1 states they are not responsible for airline fees but they due own their clients a notification of the class of their tickets.

Of course the airline followed their fee requirements but we were never informed of our ticket class. Other travelers in our group had Economy tickets too and were not charged because they had regular Economy tickets.

There were not informed of the types of Economy tickets either. I will never use Gate 1 again.

Gate1Travel
Fort Washington, Pennsylvania, United States #919586

We do regret any unhappiness with the fees paid for your luggage. Unfortunately, as much as we wish otherwise, these charges are dictated by the airline.

For this reason, we always suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. As baggage fees vary we also include information on our website that shows the baggage fees for each airline.

Our staff works very hard to make alternate arrangements for our clients when service are interrupted such as the ferry not operating due to the high winds. We are pleased that they were able to assist with the flights however we certainly regret if this was not done in a timely fashion.

We will certainly review this with our team.

You May Also Like